Guest Room Attendant

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail Lodging and Development What you have

Highschool diploma or equivalent

Previous hospitality experience

Prior experience in a cleaning position

Excellent communication skills, both verbal and written

Strong customer service skills

Ability to use technology, e.g., computers, tablets, iPads

Organizational skills

Proven experience in working quickly and efficiently

Ability to take initiative and handle assignments with limited supervision

A sense of ownership in everything that you do

What you’ll do

Clean and sanitize assigned hotel rooms to include: dusting, vacuuming , changing bed linens , cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements

Replenish amenities within guest rooms, including toiletries and minibar

Report any technology, maintenance, or room ware issues to Housekeeping Manager

Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge

Assist guests with any special requests, including amenities or any room ware needs

Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily

Perform turndown service as requested by guest

Report any suspicious activity, unusual items, or irregular behavior

Review daily board and refresh stay over rooms

Other necessary duties as reasonably assigned

Physical Demand

Ability to sit or stand for extended periods of time

Ability to bend

Ability to lift, pull 50 lbs

Ability to communicate clearly

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the property, the resort, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying , and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.