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J Hospitality

Guest Service Agent

Natchez, MS

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained.

ESSENTIAL FUNCTIONS

  • Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at time of registration.
  • Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
  • Inform Housekeeping of vacant dirty rooms as they become available upon check-out.
  • Update room status as Housekeeping notifies the desk of changes, if needed.
  • Assist in the verification, balancing and revenue maximization of hotel’s room availability.
  • Follow proper cash handling procedures and be able to file and post all charges to Guest folios and ledger accounts.
  • Act as Manager on Duty in absence of any on-site management.

Full job description available upon request.

Requirements

  • EDUCATION
  • High School graduate or equivalent required,
  • EXPERIENCE
  • Prior Customer Service related experience preferred.
Original posting on J Hospitality's site ↗

Listed on hirly, a job board. hirly is not the employer: J Hospitality is hiring for this role.

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