Guest Service Agent

Description

Job Title: Front Desk Clerk

• Location: Border View Lodge
• Employment Type: Seasonal or Year-Round (Flexible)
• Reports To: Resort Manager

Job Summary

The Front Desk Clerk is the first point of contact for guests at our Minnesota fishing resort. This role is responsible for providing friendly, knowledgeable, and efficient customer service while managing reservations, guest check-ins and check-outs, and general front desk operations. The ideal candidate enjoys working with people, has strong communication skills, and appreciates the outdoors and resort lifestyle.

Key Responsibilities

Greet guests warmly and provide a welcoming first impression

Check guests in and out of cabins, lodges, and campsites

Manage reservations via phone, email, and booking software

Answer guest questions about fishing conditions, resort amenities, lake access, boat rentals, and local attractions

Process payments, issue receipts, and handle cash and credit transactions accurately

Coordinate with housekeeping, maintenance, and dock staff to ensure guest readiness

Maintain accurate guest records and reservation logs

Handle guest concerns professionally and escalate issues when necessary

Keep the front desk area organized, clean, and presentable

Assist with retail sales such as bait, tackle, merchandise, or licenses (if applicable)

Follow all resort policies, safety procedures, and customer service standards

Qualifications

High school diploma or equivalent preferred

Previous customer service, hospitality, or front desk experience a plus

Comfortable using computers, phones, and reservation systems

Strong verbal and written communication skills

Ability to multitask in a fast-paced environment

Dependable, punctual, and team-oriented

Knowledge of fishing, boating, or outdoor recreation is helpful but not required

Physical Requirements

Ability to stand, walk, and sit for extended periods

Ability to lift up to 25 pounds occasionally

Comfortable working indoors and outdoors in varying Minnesota weather conditions

Schedule & Work Environment

Includes weekends, holidays, and peak fishing seasons

Flexible scheduling with part-time or full-time hours available

Friendly, outdoor-oriented resort environment

What We Offer

Competitive hourly pay (based on experience)

Employee discounts on resort amenities and merchandise

Opportunities to enjoy Minnesota’s lakes and outdoor lifestyle

Supportive, family-friendly work atmosphere

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.