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Evolve Back

Guest Service Associate - Front Office - Male

Location unstated

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Summary:-

The Guest Service Associate is the first point of contact for guests at our resort, responsible for delivering exceptional customer service and ensuring a memorable experience. This role involves managing guest check-ins and check-outs, addressing inquiries, and providing information about resort amenities and local attractions.

Job Descriptions :-

1. Guest Check-In/Check-Out:

  • Welcome guests upon arrival and facilitate a smooth check-in process.
  • Handle guest check-outs efficiently, ensuring accuracy in billing and payments.

2. Exceptional Guest Service:

  • Respond to guest inquiries, providing assistance and resolving issues promptly.
  • Maintain a friendly and approachable demeanor to enhance guest experience.

3. Information and Assistance:

  • Provide detailed information about resort amenities, activities, and local attractions.
  • Assist guests in planning activities, making reservations for dining, spa services, and excursions.

4. Communication:

  • Act as a liaison between guests and resort departments (Housekeeping, Maintenance, etc.).
  • Ensure guest requests and feedback are communicated to the appropriate teams.

5. Administrative Support:

  • Maintain accurate guest records and ensure compliance with privacy regulations.
  • Assist with general administrative tasks as needed.

Qualifications & Skills :-

  • Any degree or Diploma in Hotel Management.
  • Excellent English communication and interpersonal skills.
  • Proficiency with computer systems
Original posting on Evolve Back's site ↗

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