Guest Service Coordinator

Description

Job Description

Guest Service Coordinators are passionate about the Aveda mission, hair, spa, and translating this passion to our guests and students. The position works with a multidisciplinary team to share beauty, fashion and wellness – all through the power of touch, while also driving sales to meet established goals.

Responsibilities:

• •Consistently perform the Aveda Guest Service Cycle to ensure guests have an excellent experience.
• •Maintain Average Sales of at least fifty five dollars.
• •Ensure “on-time” service flow through effective utilization of the Salon Biz Appointment Booking
• •Manage all incoming call volume to ensure that PCH remains below 5%
• •Provide hair and wellness expertise and excellent service to guests, while achieving established sales goals
• •Ensure each guest is offered a ritual of renewal during every visit, which may include a hand treatment, make-up application and/or neck and shoulder massage.
• •Serve as a role model to students and a resource for all, regarding Aveda product knowledge and creating an excellent Aveda Service Cycle
• •Ensure the retail experience center is “guest ready” at all times.
• •Participate in monthly inventory.
• •Present and reinforce a professional appearance at all times, in accordance with the Aveda Institute dress code.
• •Attend meetings as required, which may involve minimal travel.

Minimum Requirements:

• •Due to our commitment to the environment, a strong alignment to the Aveda mission is.
• •One year experience in retail or guest services, cosmetic experience
• •Excellent verbal and written communication
• •Exceptional organizational
• •Ability to attend and satisfactorily complete all company education as
• •Ability to work retail hours including weekends, holidays and special events as needed.
• •Computer experience including retail point of sale.

Supervisory Responsibilities:

There is no supervisory responsibility for this position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a variety of environments.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.