Guest Services Liaison Part Time

Primary City/State:

Casper, Wyoming

Department Name:

Hospitality-Hosp

Work Shift:

Day

Job Category:

Administrative Services

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The Banner Wyoming Medical Center strives to provide great care to all patients and family members. Our Mastersons Place is a convenient location for family members to be able to stay while their loved ones are receiving care by our Banner Team!

As a Guest Service Liaison your duties will include greeting and assisting patients and guests and welcoming them into Masterson Place , and may help guests with wayfinding and directions throughout the facility. In addition this position will have the capability to use the computer to help locate patient rooms for visiting guests. Guest Service Liaison's act as a local resource to visitors and ensures a pleasurable and safe environment for all patients and guests providing while they check in and provide great customer service. This position will also be responsible for any light housekeeping.

Schedule: This is a Part Time positions with a shift working, Saturdays and Sundays 8:30am-6:30pm

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

• POSITION SUMMARY
• This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

• CORE FUNCTIONS
• 1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.

2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.

3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.

4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.

5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.

6. Answers phone, transfers calls, takes messages and relays messages and information as needed.

7. Provides tours of the facility and walks customers to appropriate areas within the facility.

8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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