Guest Services Staff

Description

• The Shack Retreat and Conference Center is a campus ministry of Grace Adventures Ministries. Grace Adventures Ministries is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.
• Summary:

Fulfill the overall ministry of The Shack Retreat and Conference Center and cast a vision to others. This position is in direct communication with guests and potential guests. The Receptionist/Registrar will oversee office management, registration and receptionist responsibilities. This person must be able to work within a team and possess a servant heart with excellent communication skills.

General Responsibilities:

• •This person is the first point of contact to the ministry and is responsible to present a servant attitude, pleasant conversation style and professional manner at all times
• •This person must have general knowledge of all operating activities
• •This position will be solution-focused and provide timely feedback for those we serve
• •The person will communicate accurately and in a timely manner

Specific Responsibilities:

• •Work closely with the Guest Services Manager on Partnership and Sponsored groups and events
• •Maintain and coordinate information for groups
• •Operation of office equipment and instructing others in its operation
• •Manage all data/file systems
• •Responsible for registrations
• •Data entry
• •Process and post payments
• •Send confirmation emails / letters
• •Serve as point person for questions
• •Check-out/Check-in guests
• •Coordinate special needs for guests, e.g. dietary, luggage

• •Oversee office operations
• •Sorting and dispensing mail
• •Answering phones, maintaining continuous coverage during business hours
• •Coordinate ordering of office supplies
• •Maintain the office/reception area in a clean, professional manner
• •Maintain and update the personnel files
• •Provide secretarial support for Managers

• •Provide verbal/written updates to the next shift regarding registration status, changes in guest numbers, special requests, etc.
• •Other responsibilities as assigned by supervision or management

Requirements

Qualifications:

• •A testimony and lifestyle that gives evidence of a true experience of salvation by grace in Jesus Christ
• •An attitude of excellence in workmanship
• •A desire to learn new skills
• •High school diploma or GED; Associate Degree preferred
• •Two years’ experience minimum in an office/ministry setting
• •Ability to be flexible and adjust quickly and effectively due to a people oriented organization
• •Demonstrated ability to use various management software and Google Workspace, including Doc and Sheets
• •Ability to solve complex problems and communicate solutions effectively to diverse audiences
• •Have the physical ability to travel and implement various program activities over a 141 acre campus. At times lifting and carrying is part of the job.

Authority:

• •This person will have the authority to represent the mission and vision of The Shack Retreat and Conference Center through all personal contacts, communication pieces and telephone conversations
• •To organize the office to maximize its daily operations and communication with its constituency
• •This person shall have the authority to manage their week in order to maximize the effectiveness of their areas of responsibility.

Grace Adventures Ministries is an At-Will employer, which is defined as: At the will of either the employee or the employer, termination can occur at any time. Common consideration is expected on either part consisting of a minimum two-week notice under normal circumstances