Guest Services - Ticket/Pass Sales - WINTER

Description

Provide excellent guest service while performing a wide variety of computerized sales functions including but not limited to Snowpark permits, lift tickets, season passes and Magic Mile Skyride tickets. Ensure Timberline guests leave with a positive experience of RLK and Company.

This position will start once the snow flies.

Essential Functions

• •Maintain a courteous, professional attitude towards guests and staff at all times.
• •Abide by department standards, company rules and policies.
• •Basic ticket office skills and product offering
• •Sell snow park permits
• •Deliver accurate guest service information
• •Communicate season pass product offering
• •Season pass processing and printing
• •Follows proper cash handling procedures and opens/closes registers
• •Restock sales points with tickets, snow park permits, zip ties, etc.
• •Answer guest phone calls and return voicemails
• •Utilize department tools (Opticard, Google Sheets, etc.)
• •Keep lobby clean.
• •Set up/tear down crowd control lines and mazes
• •Assist with off-site events and shows.
• •Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• •Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• •Regular and reliable attendance.

Requirements

• •Must have basic computer skills.
• •Must have excellent guest service skills.
• •Must have exceptional cash handling experience.
• •Must have exceptional math conceptualization.
• •Must have high quality organizational skills.
• •Must be able to work independently or as part of a team.

Physical Requirements

• •Must be able to remain calm while working difficult situations.
• •Must be able to walk on uneven, slick, snow and icy surfaces.
• •Must be able to lift up to 40 lbs. and able to carry over 20 lbs.
• •Must be able to stand for an 8-10 hrs. shift.
• •Must be able to walk to the hotel, to Magic Mile lift and back several times per day in all weather conditions.
• •Must be able to work in a high pressure, high energy environment for an entire 8 hrs. shift.
• •Must be able to work in hot and/or cold room temperatures.