Guest Services - Transportation

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Operations & Trades (S)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a Guest Services - Transportation team member.

In this role, Transportation team members deliver an exceptional guest experience while ensuring the safe and efficient operation of the Zoo’s Guest Transportation System and vehicles. They work under the direct supervision of Transportation Branch Management and are expected to collaborate effectively with coworkers, demonstrate strong motivation, and—once trained—perform their duties with a high level of independence and professionalism.

Key Responsibilities include but are not limited to:

• * Maintain a friendly and approachable attitude toward guests and staff at all times.
• * Drive a variety of multi‑passenger buses and trams, transporting guests and staff throughout Zoo property.
• * Operate assigned vehicles attentively and in accordance with established safety protocols.
• * Provide exceptional customer service to guests, following all department guidelines.
• * Manage crowd control and offer guest information at tram and shuttle stops.
• * Use two‑way radios for clear and effective communication.
• * Operate sound systems within the Zoo’s guest transportation vehicles.
• * Communicate verbally with guests when giving directions, explaining safety guidelines, and assisting with wayfinding or questions.
• * Load and unload strollers, as well as manual and electric wheelchairs, on and off transportation vehicles.
• * Adhere to all company policies and procedures, including required health and safety practices.
• * Perform light housekeeping duties to ensure vehicles, workspaces, tram and shuttle stops, and transportation areas remain clean and safe.
• * Assist with additional duties and support other Guest Services areas as needed or assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $16.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

Management Prefers

Experience operating vehicles or equipment, including performing basic safety checks, maintaining required records, following traffic and safety regulations, and carrying out oral and written instructions effectively.

Position & Physical Requirements

Must be at least 18 years of age.

Must meet DNCR Fleet Safety Guidelines and have a valid Driver’s License, issued within the United States, and held for at least one year.

Able to pass a pre‑employment drug test and maintain a drug‑ and alcohol‑free status; random testing is conducted.

Available to work flexible shifts including weekends and holidays.

Able to work in extreme weather conditions typical of Central NC (heat, rain, or cold).

Able to stand and walk for extended periods.

Able to tolerate exposure to outdoor allergens, dust, fumes, odors, loud noises, motion, and vibrations.

Able to use radios, telephones, and computers to communicate and follow written and verbal instructions.

Possess the manual dexterity required to safely operate vehicles and handle tools and equipment.

Possess sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices.

Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed.

Able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying up to 30 lbs.

Able to navigate paved, rough, and uneven pathways.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

WE ARE RECRUITING FOR MULTIPLE VACANCIES.

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High School or General Education Development (GED) diploma

Or

An equivalent combination of education and experience

If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Learn about the NC ZOO: https://www.nczoo.org

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that