Guest Surveyor

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Education & Training (S)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, friendly, and enthusiastic individual to serve as a CES Guest Surveyor.

In this role, the Guest Surveyor supports the Conservation, Education, and Science (CES) Section by gathering essential information about the Zoo guest experience. Surveyors engage directly with guests as they exit the park, administering questionnaires that help the Zoo better understand visitor perspectives, evaluate educational programming, and strengthen conservation messaging. This work plays a vital part in ensuring the Zoo continues to create meaningful experiences that inspire conservation action and awareness.

Key Responsibilities include but are not limited to:

• *Approach and engage Zoo guests in a friendly, confident, and professional manner.
• *Conduct surveys according to established CES protocols and procedures.
• *Use a tablet and survey software to accurately record guest responses.
• *Maintain working knowledge of all relevant survey procedures, policies, and expectations.
• *Communicate clearly and effectively with guests while representing the Zoo’s mission and values.
• *Exercise good judgment, patience, and situational awareness when interacting with a wide variety of audiences.
• *Work independently while remaining responsible, attentive, and mission‑focused.
• *Stand or remain stationed outdoors in varying weather conditions while conducting surveys.
• *Assist with additional duties and support CES initiatives as needed or assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $15.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

Management Prefers

Experience engaging with the public in roles such as administering surveys, public speaking, educational programming, or other guest‑facing interactions. Experience using tablets or digital tools for data collection is also preferred, as well as any background in public engagement or the ability to speak additional languages (e.g., Spanish).

Position & Physical Requirements

Must be at least 16 years of age.

Available to work a consistent schedule of five days per week, including weekends and holidays, from 1:00–5:00 p.m. through the end of November.

Able to work outdoors in extreme weather conditions typical of Central NC (heat, rain, or cold) while standing or remaining stationary for extended periods.

Able to walk or stand on various surfaces for extended periods, with or without accommodation.

Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for guests and staff.

Willing and able to work independently in a responsible and effective manner.

Able to support special events or additional CES needs as assigned.

Able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying up to 30 lbs.

Able to navigate paved, rough, or uneven pathways.

Must comply with the NC Zoo Dress Code and Appearance Policy.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma ​

OR

At least two months of experience working with a variety of audiences in roles such as camp counselor, educator, restaurant or retail employee, customer‑service representative, or any position involving public interaction.

If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Learn about the NC ZOO: https://www.nczoo.org

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, i