Hacienda Ford of Alice - Service Advisor

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.

Duties and Responsibilities:

• •Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
• •Discuss schedule maintenance with cost and time estimates.
• •Greeting clients on the service drive.
• •Effective walk around of the customer's vehicle.
• •Ensure that required documentation is complete and complies with regulations and standards.
• •Product knowledge and safety.
• •Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• •Update clients on the progress of the repair and its status accordingly.
• •Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• •Maintain an excellent Customer Satisfaction Index (CSI).
• •Perform other duties as assigned by the service manager.

Job Requirements:

• •Valid Driver’s License
• •Driving record that meets insurance requirements and company policy
• •Must be able to pass background check and pre-employment drug screen

Qualifications and Skills:

• •Professional appearance
• •Excellent communication capability
• •Ability to set and achieve targeted goals
• •Ability to thrive in a fast-paced environment with many priorities

Hours:

The Service Department is open during the following hours:

Monday – Friday 7:00 AM – 6:00 PM

Saturday 7:00 AM – 4:00 PM

Benefits:

• •Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
• •401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• •Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• •Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• •Sick leave 3 paid days per service year – 100% employer paid.
• •Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
• •Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• •You are at least 18 years old.
• •You have a valid driver's license with an acceptable driving record.
• •You will pass a pre-employment drug screen.
• •You will undergo a background check.
• •You understand that the 401K company match has an annual maximum amount.
• •You understand that earned vacation time is based on the total time of continual employment.
• •Your application will not be considered if you do not meet all these requirements.

Thank you for your interest in this position.