Haines Skagway Fast Ferry Guest Representative (CDL)

HAINES DOCK REPRESENTATIVE JOB DESCRIPTION

TIMEFRAME : Seasonal

JOB DESCRIPTION

The main responsibility of the Haines Skagway Fast Ferry Dock Representative team (also referred to as ‘Dock Rep’) is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.

REQUIREMENTS

Prior office and/or tourism experience preferred

Have a clean driving record and be able to be placed on our company auto insurance

Must have or obtain a basic first aid and CPR certification

Must be able to think nimbly and problem solve quickly and effectively

Open to obtain a Class B CDL with Passenger and Airbrake endorsements.

CDL Driving:

Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by March 1, 20 2 4 , and have had a driver’s license for at least one year

Must be willing to contribute to bus driving duties for these and other tours

Pass FMCSA required pre-employment drug tests & screening

Be enrolled in an FMCSA required random drug testing program

Have and maintain a valid Medical Examiner’s Card

Completion of AMG Skagway d river training program

Maintain an FMCSA appr oved logbook for driving hours

Complete vehicle checklists as needed.

Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit.

Complete appropriate driver checklists & paperwork at the end of each shift

JOB DUTIES

Reports to Haines Skagway Fast Ferry Manager

Assisting the Haines Skagway Fast Ferry Manager in running daily operations which includes but is not limited to:

Responding to emails, phone calls, and voicemails.

Arrive to the dock prior to the ferry's arrival to inspect facilities and check in any outbound guests.

Keep track of daily manifests with accurate counts and at the end of the day scan them, upload to SharePoint, and file away.

Update season and daily prelims using Zoho, FareHarbor, and partner spreadhseets.

Contact partners for update prelims

Manage crowds ensure all guests board the fast ferry.

Appropriately fill out ship settlement forms.

General a dministrat ive/marketing support .

Administrative and management support

Invoice management and complete settlement sheets

Support projects and additional responsibilities as needed .

WORKLOAD

June, July, and August are busy and the Haines Skagway Fast Ferry Dock Representative can expect to receive 40+ hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size.

LIVING SPACE AND RENT STRUCTURE

Employee housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect others and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team.

Additional Notes

Rent deductions are made twice a month with 50% of the month’s rent deducted from the 1 st and 2 nd paycheck.

Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.

Employees must vacate housing within 48 hours of their final shift unless other arrangements have been approved by management.

Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.

Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.