Hard Rock Hotel - Front Office Agent

At Hard Rock Hotel Malta, we are looking for enthusiastic, professional, and guest-focused individuals to join our Front Office Team as Front Office Agents.

The ideal candidates will have a genuine passion for hospitality and a commitment to delivering exceptional guest experiences in a luxury hotel environment.

Key Responsibilities

Welcome guests warmly and ensure a professional and efficient check-in and check-out experience.

Handle guest reservations, enquiries, requests, and complaints in a timely and professional manner.

Provide accurate information about hotel facilities, services, and local attractions.

Manage room allocations, guest accounts, payments, and billing transactions.

Promote hotel services, room upgrades, and upselling opportunities to enhance the guest experience and maximise revenue.

Maintain accurate guest records and update information within the Property Management System (PMS).

Coordinate closely with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations.

Handle telephone calls, emails, and guest correspondence professionally.

Ensure the reception area is clean, organised, and presented to the highest standards.

Follow hotel policies, procedures, and brand standards at all times.

Perform any other duties that may be assigned by management.

Requirements

Previous experience in a Front Office, Reception, Guest Relations, or similar customer-facing role, preferably within a luxury hotel.

Excellent customer service and interpersonal skills.

A professional, friendly, and welcoming personality.

Excellent command of English; additional languages will be considered an asset.

Strong communication, organisational, and problem-solving skills.

Good computer skills and experience using hotel Property Management Systems; knowledge of Opera Cloud will be considered an advantage.

Ability to handle guest complaints and challenging situations professionally.

Ability to multitask, work under pressure, and maintain attention to detail.

A positive attitude and genuine passion for hospitality.

Ability to work independently and as part of a team.

Flexibility to work shifts, including nights, weekends, and public holidays.

Applicants must either be currently residing in Malta or hold a valid EU passport.

What We Offer

Full-time employment within an established hospitality group.

A dynamic, supportive, and professional working environment.

Opportunities for training and career development.

The opportunity to work within a luxury lifestyle hotel under an internationally recognised brand.

Ready to Rock the Front Desk?

Apply today and become part of the Hard Rock Hotel Malta team!