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Dbgroup

Hard Rock Hotel - Reservation Agent

St Julians, MT

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hirly's read of this role

Seniority
Mid level
Country
MT
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.

🔧 Job Role:

Handle all guest reservation inquiries via phone, email, and booking platforms

Enter, update, and manage bookings in the property management system

Upsell rooms, packages, and hotel experiences where applicable

Provide accurate information on rates, availability, services, and promotions

Coordinate closely with Front Office and Revenue teams to ensure seamless operations

Maintain clear and professional communication with all guests

Assist in managing online reservation systems and OTA communications

Follow all reservation procedures and data privacy standards

✅Requirements

Previous experience in reservations or front office is a strong asset

Applicants must be in Malta or hold a European passport

Excellent telephone etiquette and communication skills

Organised, accurate, and customer-focused

Familiarity with PMS/CRS software is a plus

Fluent in English; additional languages are an advantage

Able to work flexible hours, including weekends and holidays

Professional, energetic, and ready to deliver top-tier guest service

🎸 READY TO BE THE VOICE BEHIND THE EXPERIENCE?

Press the APPLY button and help us set the stage for unforgettable stays at Hard Rock Hotel Malta.

Original posting on Dbgroup's site ↗

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