Head of Business Development

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Leads pursuit strategies, value proposition development, and deal shaping activities to strengthen competitive positioning and improve conversion outcomes. Oversees pipeline health, opportunity prioritization, and forecasting routines to improve visibility, decision-making, and resource alignment. Develops and executes business development plans that align growth priorities, target markets, and commercial objectives. Identifies and advances new business opportunities through market analysis, customer engagement, and strategic relationship development. Partners with sales, marketing, product, operations, and other stakeholders to translate market opportunities into executable growth plans. Negotiates and manages complex commercial discussions with prospective customers, partners, or other external parties to support business expansion. Manages team priorities, performance expectations, and capability development to sustain effective business development execution.

Job Purpose:

To secure new profitable business to agreed targets in a hypergrowth scenario. To identify potential new clients within the Healthcare target market sectors and to manage RFPs where we are invited and manage business opportunities from initial lead generation through to implementation.

Key Tasks

· Responsible for own lead generation and appointment setting also accountable for client proposals, contracts, and any further documentation as well a successful implementation together with other responsible departments (e.g. IT, Finance and Solution Design)

· Build quotations for potential clients, negotiate, and optimize profitability and organizational fit.

· Follow the Cencora 3PL Germany-Austria-Switzerland tendering process (bid/no bid), to ensure timely response to tenders and requests for information

· To present Cencora 3PL Germany-Austria-Switzerland to potential clients through direct communications in face-to-face meetings, Teams/telephone calls and emails

· Assist in the ongoing development, management and reporting of the Business Development pipeline of opportunities (CRM tool – Salesforce RevX)

· Assess client data and prepare appropriate cost models for sign-off by the Managing Director

· Conduct and conclude contractual negotiations and ensure that any deviations to our standard templates are agreeable and workable for our business

· Involvement in collaboration with Group Companies on specific tenders or New Client projects

· Follow Company procedures, and particularly those for Business Development

· Ensure that work activities are in line with the Company policies/standards at all times

· To research, identify and develop good, close contacts with relevant decision makers in target companies capable of becoming Clients for Cencora 3PL Germany-Austria-Switzerland

· To maintain a network of potential client contacts and have knowledge relating to those businesses and their development

· Identify critical dates and events and proactively communicate with potential new clients to maintain an ongoing relationship

· Plan for and carry out potential new Client meetings, either at Cencora 3PL Germany-Austria-Switzerland or the Clients’ premises. Travel will be an occasional factor and is predominantly Germany-Austria-Switzerland with some overnight stops.

· Contribute to the Cencora 3PL Germany-Austria-Switzerland Library of Market Intelligence and data to support tenders for new business

· To effectively interact with other departments within Cencora 3PL Germany-Austria-Switzerland to ensure a successful handover to operations of new clients following the initial Implementation meeting

· To ensure that all contact with clients is professional and responsive to their needs

· Play a key role in the production of accurately costed solutions in accordance with company framework

· Understand the importance of and respect all training including SOPS which are assigned to this role and that it is completed in a timely manner in accordance with company procedures, management and client instructions and feedback to your Manager/Supervisor if any issues with training arise

· To carry out any reasonable requests as determined by Management

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· Comply with all applicable Standard Operating Procedures and Training Manuals in order to ensure activities are performed in compliance with relevant requirements of GDP, GMP (as applicable) and any ISO certifications held by the company.

Competencies

· Excellent communicator both verbally and written in German and English language

· High degree of numeracy and literacy, with excellent Excel skills

· Understand contract law and understand the possible costs and consequences of concessions

· Ability to navigate and complete on-line tools and other RFP complexities

· Working accurately and to tight deadlines, with a sense of urgency

· Proven ability to work alone and unsupervised, and able to initiate action

· Successful track record of converting “cold call” leads to business wins

· Strong process, project management and co-ordination abilities

· Comfortable in ability to present to senior people, both internally and externally

· Ability to discuss strategic and sensitive issues

· Build and maintain excellent relationships with colleagues and clients

Personal Attributes

· Flexible approach to work and comfortable with travelling occasionally

· Able to plan and prioritize effectively

· Confident, enthusiastic with excellent interpersonal skills

· Uses initiative and judgement effectively to make correct decisions

· The ability to handle and meet multiple deadlines

· Attention to detail

· Excellent time management and organization

· A very strong negotiator and communicator, highly influential and convincing

· Natural drive and tenacity

· Team player

Knowledge, Skills, and Experience Required

· Ideally educated to Degree Standard

· Experience in developing contract backed logistics solutions, incorporating warehousing and transport operations, preferably in pharmaceuticals or associated healthcare

· Working knowledge of NHS and Government contracts including tender portals

· Sales and Business Development experience, including pinpointing and converting new Clients

· Understanding of supply chain concepts

· Understand the costs and nuances of legal, operational, and economic challenges raised by potential clients

· Highly competent in standard office computer packages including CRM with excellent presentation skills

· A sound knowledge of Good Distribution Practice

· Trained in all relevant SOPs in 3 months

Key Working Relationships

· Cencora 3PL Business Development Team

· Cencora 3PL Germany-Austria-Switzerland Leadership Team

· Cencora 3PL Germany-Austria-Switzerland Operations, Finance, Client Account Team / Customer Service Specialists

· Target Clients

· Group/Div