Head of Business Operations

Head of Business Operations

Location: New York City (Hybrid)

Employment Type: Full-Time | Reports to: CEO

About MarcoPolo Learning

MarcoPolo Learning develops content, technology, and instructional support for early childhood education. We serve families and education organizations, including state preschool programs, school districts, and childcare providers and national chains. Our 18-person team is growing an AI-focused SaaS business through digital subscriptions and field-led B2B sales.

Position Overview

We are hiring a hands-on Head of Business Operations to run day-to-day operations, with a particular focus on sales and marketing operations. As the CEO's key operating partner, you will build reliable systems and processes, assist the AI Agentic Solutions Engineer in deploying agents that reduce manual work, and help hire, manage, and organize our team.

You will partner closely with the Head of Growth on digital subscription, marketing, and product initiatives. The Head of Growth owns sales performance and revenue targets; this role owns the systems, data, workflows, and coordination that enable execution. This is not a quota-carrying sales leadership role. You will combine Chief of Staff responsibilities with hands-on delivery, without a large supporting team.

Responsibilities

Digital Subscription, Marketing & Product Operations

Own the systems, workflows, and reporting supporting acquisition, sign-up, trial, activation, paid conversion, renewal, and churn. Maintain reliable subscription and channel metrics, including recurring revenue, retention, acquisition cost, lifetime value, and payback, to inform the Head of Growth's decisions.

Support the Head of Growth with campaign setup, segmentation, lead routing, lifecycle communications, and attribution. Coordinate with product colleagues on approved pricing, checkout, onboarding, and launch initiatives, including timelines, testing, tracking, and reporting. Surface customer insights and operational issues; support experiments without owning growth strategy or product-roadmap decisions.

Field Sales & Revenue Operations

Own field-sales processes, tools, and administration. Implement approved territory and account assignments, coordinate rep onboarding and enablement, and administer approved incentive plans. Support capacity and hiring planning with the Head of Growth; commercial targets and salespeople's performance management remain with Growth.

Prepare pipeline, forecast, and rep-productivity reporting for the Head of Growth's reviews. Maintain clear handoffs to Partner Success. Make HubSpot a reliable source of truth across digital and sales-led channels and connect Customer.io, analytics, billing, and reporting tools. Own data quality and reporting processes, not sales results.

AI Adoption & Agent Deployment Support

Assist the AI Agentic Solutions Engineer in deploying agents across business systems; the engineer owns development, technical integration, deployment, and maintenance. Identify priority workflows, such as CRM updates, account research, reporting, customer follow-up preparation, and internal knowledge retrieval, and document business requirements.

Support rollout through system and data readiness, user acceptance testing, documentation, and team training. Coordinate human approvals and escalation paths with the engineer. Establish baselines and track adoption and time, cost, or quality improvements; relay user feedback and issues for technical resolution.

CEO Partnership, Hiring & Team Management

Serve as the CEO's operating partner and perform Chief of Staff responsibilities. Turn strategic priorities into quarterly plans and weekly commitments, run the company operating cadence, resolve cross-functional obstacles, and ensure decisions have owners, deadlines, and follow-through.

Coordinate hiring priorities within the approved budget. Help define roles, manage recruiting processes, structure interviews, and onboard new hires. Directly manage assigned operations staff through clear goals, regular one-to-ones, coaching, and performance feedback; work with the CEO and team managers to strengthen company-wide accountability.

Balance growth initiatives with day-to-day operating needs. Make responsibilities and decision rights clear, address execution gaps, and recommend when to automate, simplify, use outside support, or hire. Keep the organization effective without unnecessary management layers.

Business Insights, Planning & Resource Allocation

Build reliable company dashboards and prepare weekly business reviews for the CEO and Head of Growth. Report on revenue, funnel, retention, and field-sales activity, alongside data quality, workflow turnaround, and operating efficiency. Surface issues and track agreed actions; the Head of Growth owns commercial decisions and sales performance.

Coordinate annual and quarterly planning with the CEO and functional owners. Maintain operating and financial models, budgets, headcount plans, and forecasts using their inputs; monitor spending and resource trade-offs. Prepare board and investor materials and coordinate with specialist support as needed.

What Success Looks Like in the First 90 Days

First 30 days: Map sales, marketing, and company workflows; baseline data quality and manual effort; agree priorities and decision rights with the CEO and Head of Growth.

By 60 days: Establish a reliable operating scorecard and accountability cadence, improve priority CRM and campaign workflows, and support the engineer's pilot of a high-value AI agent.

By 90 days: Support agent rollout and team adoption, measure time or cost savings, support an approved campaign or product initiative through execution and reporting, and document hiring, onboarding, and field-sales processes.

Success is measured by operational reliability, timely execution, team effectiveness, and measurable efficiency gains, not individual sales quotas or revenue ownership.

Requirements

Experience

8+ years in business operations, revenue operations, marketing operations, or comparable SaaS roles, with senior accountability for systems, processes, and operating effectiveness.

Hands-on experience supporting digital subscription businesses across self-serve funnels, lifecycle marketing, analytics, and experimentation. A track record of improving execution, data quality, or efficiency with growth, marketing, and product teams; direct sales ownership is not required.

Experience running operations for a field salesforce in a business with both self-serve and sales-led channels, including CRM administration, forecast support, account processes, rep onboarding, and sales reporting.

Experience partnering with technical colleagues to deploy AI agents or agentic workflows in real business operations, with measurable impact. Ability to define requirements, coordinate testing and rollout, and drive adoption; personally developing agents is not required.

A track record of hiring and managing people, partnering closely with a CEO or senior executive, and delivering cross-functional work in a lean, resource-constrained business.

Skills

Strong command of SaaS metrics, financial and operating models, and forecasting. Hands-on analytical ability with advanced spreadsheets, SQL, and a BI tool; familiarity with web or product analytics and experimentation. Strong CRM skills, with HubSpot preferred.

Ability to translate operational needs into clear requirements and work with the AI Agentic Solutions Engineer on deployment, workflow integration, and adoption. Clear communication, sound prioritization, and the judgment to connect operational work to revenue, cost, team effectiveness, and customer outcomes.

Preferred

Experience in EdTech or early childhood education; familiarity with billing and subscription platforms such as Stripe or Chargebee, app-store subscription data, and Customer.io. Commitment to improving early learning and comfort working in a fast-moving