Head of Implementations

About Campfire

Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.

The Role

We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.

What You'll Own

Team Leadership

Hire, develop, and retain a team of Implementation Managers across a range of experience levels

Set performance standards, run structured 1:1s, and create clear career paths within the implementation function

Build a culture of accountability and continuous improvement on your team

Implementation Excellence

Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success

Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale

Drive down time-to-value without sacrificing quality or customer experience

Cross-Functional Collaboration

Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close

Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap

Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention

Metrics & Operations

Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization

Identify bottlenecks, iterate on process, and report on implementation health to leadership

What We're Looking For

Required

10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role

Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent

Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration

Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire

Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned

Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams

Preferred

CPA or equivalent accounting credential

Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience

Experience building or scaling an implementation function in a high-growth startup environment

Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting

What Success Looks Like in Year One

Your team consistently delivers implementations on time and customers go live with confidence in Campfire

You've documented the playbook and created training materials that make it easy to onboard new IMs

You've reduced average time-to-live without increasing post-launch support burden

You're a trusted partner to Product — your field insights are actively shaping the roadmap

Customers who graduate from implementation are set up for long-term success

This position is based in San Francisco, CA and is an in-office role.