Head of IT Production Support

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsible for availability, incident, problem, change / release, capacity and

vendor management for the applications in scope

Act as a facilitator and coordinate between various teams like Infrastructure,

development team to resolve, analysis of root cause for complex issues and outages

Work across multiple application management areas and support teams to ensure

high level of support service.

Ensures essential process / procedures are followed and contribute to defining

standards.

Communicate complex technical issues to business users in a language they

understand

Follow thru to ensure each problem is resolved according to SLA.

Manage communication for Major Incidents (SLA breaches, Application Major

Incidents, Logistics issue) and responsible for communications with business users,

senior management

Ensures essential process / procedures are followed and contribute to defining

standards.

Promote effective knowledge management best practices within team and

organization

Manage and maximize resource within the budget to meet business priority

People Management

Risk assessment and risk management

Coach and mentor team members

Lead problem solving and collaboration

Lead creativity, risk-taking, and continuous improvements in workflow

Qualification

Bachelor degree or higher in Computer Science, Statistics or Computer Engineering

5 years experience in IT industry and 3 years experience in project management and experience in Banking application is preferable

Demonstrate accountability, leadership, independent initiatives and willingness to lead

Strong team player with management skills. Flexible and being able to manage time effectively.

Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

Good communication and interpersonal skills with the ability to communicate well at all levels

Ability to handle high stress and pressure situations

Strong problem solving

• •Ability to understand the big picture – can step back and understand the context of problems before
• applying analytical skills to address the issues

• •Good functional knowledge in one or more banking domain i.e. ATM, Credit Card, Retail Banking
• (deposit, loan, etc.), Wholesale Banking (trade finance or treasury), Financial Accounting

หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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