Head of IT Services

The Head of International IT Services provides strategic leadership for the use of Information Technology systems and services in SIM, ensuring the value, security and sustainability of the technology portfolio which SIM International maintains. They provide IT-related recommendations to SIM International Leadership and SIM Entities and seek to cultivate coordination between IT professionals across SIM.

Responsibilities

Oversight and Strategic Direction of SIM’s IT Systems

Works with SIM International Leadership to clarify the needs and anticipated needs of SIM Entities and SIM International. This role then leads the implementation and maintenance of IT systems and services that are secure, reliable, cost-effective and relevant to SIM teams.

Overall responsibility for the IT systems and services provided by SIM International

Monitors the reliability, security and user experience of SIM’s IT systems and services

Establishes, maintains and documents IT processes, controls and risk management measures ensuring systems are production-ready, secure, supportable, maintainable and operationally sound

Establishes strategic IT objectives based on organizational priorities

Leads the design and implementation of any changes to SIM’s IT systems

Leadership of International IT Services Team

Leads the IT Services team and ensures team members are continuously being developed to manage their responsibilities and that the team functions effectively with a culture of professionalism, care and collaboration.

Leads the International IT Services team, ensuring each member receives clear direction, support and encouragement

Advocates for the needs of the IT Services team to SIM International Leadership

Encourages and models professional, personal and spiritual development on the IT Services Team

Maintains the Position Descriptions of IT Services team and coordinates the hiring and orientation of new IT Services team members

Implements performance improvement plans to proactively address gaps in individual performance

Creates annual IT budget and monitors monthly expenses, reporting significant variances to leadership

Development and coordination of IT Talent within SIM

Provides IT system and practice recommendations to International Leadership and SIM Entities

Ensures the IT Site on SharePoint contains relevant, user-friendly content

Builds partnerships with IT Teams at SIM Entities that have them

Cultivates a Community of Practice for those in SIM who have IT skills

Personal Well-Being and DeveLopment

Invests time and energy in their own spiritual vitality and well-being

Models personal learning and development

Models rest, renewal and Sabbath

Person specifications/qualifications

Essential:

Commitment to SIM’s Purpose & Mission and to the specific vision of SIM International

Commitment to disciple making and seeing people live as true disciples of Jesus Christ

Professional, reliable and humble, with strong interpersonal skills

Degree or advanced certification in Computer Science or Information Systems

IT leadership experience covering multiple aspects of service (development, cloud-based environments, network management, email administration, user support)

Ability to see the big picture

Strong technical and analytical skills

Strong project management skills, with proven success at implementing systems and applications

Proven ability to communicate effectively and lead a diverse, professional team

Flexibility to work across time zones

Oral and written fluency in English

Desirable:

Experience with Microsoft tenant administration, especially AI governance

Experience with SharePoint, Power BI and Power Automate

Experience with Oracle NetSuite

Experience with BambooHR

IT management experience in an international mission environment

An SIM Member or Associate, or willingness to become one

Experience in cross-cultural relationships and ability to work collaboratively across cultures

Experience working with a virtual team

Multilingual, ideally in Spanish, French or Portuguese

Location:

A location with a reliable internet connection. (Minimum internet broadband connectivity of 50 Mbps download and 10 Mbps upload)