Head of MEA Relationship Management and Africa Client Coverage, MD - State Street Investment Management

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and is given equal opportunities to meet their full potential regardless of their identity, origin or gender infuses our day-to-day efforts. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. Join us.

At State Street Investment Management, our mission is to invest responsibly to enable economic prosperity and social progress. Our vision is to be the first investment call for every institutional investor and financial intermediary.

In order to achieve SSIM’s Mission and Vision, our Client Coverage Group will drive the sale of a robust mix of innovative solutions to our institutional clients, including active and beta strategies, while delivering a best-in-class service experience within a culture that values diversity, collaboration and learning.

Job Description

Overview of role:

We are looking for an accomplished investment management leader to join our dynamic, diverse SSIM Middle East & Africa (MEA) Client Coverage team. You will be a key member of the MEA team contributing to our client relationship management, sales and business retention efforts.

You will lead an ambitious and entrepreneurial team of client relationship managers covering our Institutional and Intermediary clients across the Middle East & Africa region and you will also lead our business development team and efforts in Sub-Saharan Africa. Your product focus will span the full range of existing SSIM capabilities and you will also lead strategic projects and initiatives supporting our business growth and risk excellence efforts in the region.

You will need to collaborate with colleagues in investments, product, research, sales and marketing. The role requires energy, flexibility, curiosity and excellent interpersonal and communication skills.

We want you to develop a deep understanding of the SSIM franchise in the region to anticipate the needs of our clients, manage business at risk and actively contribute to the region’s annual net new revenue targets. This role reports to the Head of Middle East and Africa and is part of the MEA regional leadership team and the SSIM Senior Leadership Team (SLT).

What we will ask you to do:

Assume ownership and accountability for our business growth targets and in Sub-Saharan Africa and oversee our business development team covering that market

Lead our Middle East & Africa Client Relationship Management team and our client management and business retention efforts across the whole region

Work with regional management on annual business strategy and commit to its successful execution

Ensure successful onboarding of new clients / new mandates in partnership with the EMEA Onboarding team

Take a leading role in retaining existing business by delivering high quality relationship management and anticipating our clients’ evolving needs

Focus your efforts on value-added products including quant and fundamental equities, EM debt, fixed income, cash and alternatives whilst defending our core indexing business

Lead a growing business development team and ensure they deliver on their individual KPI’s (in addition to yours) and contribute to the region’s Annualized Net New Revenue targets

Oversee RFP's, product information gathering and client-centric research origination/dissemination

Work on strategic initiatives supporting our regional growth efforts as directed by senior management

Harness the expertise of our internal specialists (e.g. portfolio management, portfolio strategy, research, Cash, ETFs, etc.) in order to deliver a consultative sale to clients

Build strong, positive relationships with key internal stakeholders

Maintain the highest possible fiduciary standards and ensure compliance with all internal and external requirements

Qualifications

What we would love you to be:

Academic background in finance, economics, business or a related field

Licensed as Key Individual (KI) with South African regulatory (FSP)

Minimum 10 years experience dealing with EMEA clients

Minimum 10 years experience dealing with Official Institutions clients

Minimum 10 years experience in sales and relationship management with top tier international firms

People management experience

Willing to travel across the region and internationally when required

Excellent communication and interpersonal skills

Good understanding of regional regulatory frameworks

A good problem solver and trouble-shooter, with the ability to identify and analyze issues with the creativity and energy to solve them

Who you are:

You are articulate, curious and entrepreneurial

You want to work in a diverse, multi-cultural environment

You are motivated and keen to deliver the best possible result to clients

You have the patience and resilience to work through lengthy sales conversion cycles

You are passionate about long-term relationship building and are focused on delivering solutions rather than products

You understand the importance of risk excellence when representing a global financial services firm in emerging markets

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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