Head of Operations

About David Energy

David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers’ electricity meters. We’re a series A company aiming to run the grid on clean energy 24/7/365.

We’re rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast.

We’re looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company’s field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase.

Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER’s (e.g. Batteries and Thermostats), accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands-on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases.

You will work in tight partnership with Product, Engineering, and Sales to ensure hardware, systems, and workflows are designed for real-world execution, auditability, and scale-not manual heroics.

What You’ll Do

Own Enrollment & Billing Operations

Own end-to-end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution

Ensure high accuracy, timeliness, and consistency across enrollment and billing processes

Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early

Develop and own enrollment and billing operational metrics and KPIs and lead root-cause analysis and remediation when performance slips

Own Field Operations, Hardware Implementation, and Procurement

Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady-state operations

Build and maintain field playbooks, installation standards, and deployment workflows

Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability

Resolve deployment failures, commissioning issues, and field-driven escalations

Own battery and thermostat procurement and supply chain management

Lead Customer Support Operations

Own Customer Support as an operational function integrated with enrollment, billing, and field operations

Design support workflows for enrollment issues, billing questions, and hardware incidents

Establish SLAs, tooling, and escalation paths to ensure timely resolution

Use support data to identify systemic issues and drive permanent fixes

Build Operational Rigor for Scale

Define and own KPIs, operating rhythms, and escalation frameworks across operations

Reduce manual work, rework, and customer-impacting errors through better process and system design

Build SOPs and documentation that support training, audits, and business continuity

Compliance, Risk & Controls

Ensure enrollment, billing, field operations, and support comply with applicable regulatory, contractual, and safety requirements

Identify operational risks and implement controls appropriate for a scaling organization

Support audits, partner reviews, and regulatory inquiries

Build the Operations Function

Build, manage, and develop an operations team across enrollment, billing, field ops, and customer support

Establish clear ownership, expectations, and accountability

Create a culture of execution, ownership, and continuous improvement

Who You Are

7–10 years of experience owning complex, execution-heavy operations in a scaling company

Direct experience leading complex back office operations in a data-intensive or regulated environment

Experience overseeing hardware deployments, field operations, or physical infrastructure implementations

Strong team builder who is comfortable being hands-on while building systems that can scale

Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)

Able to partner closely crossfunctionally while owning outcomes

Strong communicator who can operate credibly with executives and frontline teams

Prior people leadership experience required

Benefits :

Base salary of $175,000 – $210,000 plus equity, depending on experience

Group medical and dental insurance

Flexible vacation / PTO policy

401(k) plan

NY based role with hybrid office culture