Head of Product, Linga

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As the Head of Product within PNC's Linga organization, you will be based remotely.

The Head of Product is responsible for defining and executing LINGA's product vision while leading the company's transformation into an AI-enabled product organization.

• This leader owns the strategy, roadmap, commercialization, and lifecycle management of the entire LINGA product portfolio, including POS, Payments, Customer Engagement, Hardware, Data, Integrations, and Platform Services.
• In addition, this leader serves as a critical sponsor of Artificial Intelligence across LINGA and the product development operating model, ensuring AI becomes a fundamental driver of customer value, operational efficiency, innovation, and competitive advantage.
• The role sits at the intersection of customer experience, commercial growth, emerging technology, and organizational transformation.

Key Responsibilities:

• Growth:
• •Accelerating product adoption and utilization
• •Improving customer retention and merchant lifetime value
• •Support P&L through product innovation & monetization strategies.

• Innovation:
• •Own product vision, strategy, roadmap, & prioritization across all products.
• •Establishing LINGA as a competitive AI commerce platform
• •Accelerating product innovation cycles
• •Building differentiated merchant experiences

• Execution:
• •Improving roadmap predictability
• •Increasing product delivery velocity
• •Reducing operational friction
• •Improving software quality and reliability
• •Partner with Sales, Marketing, Operations, Technology, and Customer Success to align investments to business goals.
• •Lead product managers and product delivery functions.
• •Manage prioritization of features, enhancements, technical debt, and compliance requirements.
• •Own software release governance and product lifecycle management.

• Transformation
• •Embedding AI across every major product workflow
• •Transforming the product organization through AI-enabled ways of working
• •Creating measurable productivity gains across the organization.

• Leadership Expectations:
• •Build a high-performance product organization focused on outcomes.
• •Develop future product leaders.
• •Create a culture of accountability.
• •Foster innovation and experimentation.
• •Encourage data-driven decision-making.
• •Build strong partnerships across the business.
• •Create a culture of continuous improvement and customer obsession.

Qualifications:

• •8+ years of product management experience with at least 5 years leading teams.
• •Experience in SaaS POS: retail & restaurant, payments, and fintech technology.
• •Proven success building and scaling product organizations.
• •Ability to leverage orchestration development, and software delivery.
• •Exceptional communication and executive presentation skills.
• Success Metrics (KPIs)
• •Product adoption and utilization rates
• •Customer retention and churn
• •Roadmap delivery and release predictability
• •Customer satisfaction (CSAT/NPS)
• •Revenue contribution from product initiatives
• •AI feature adoption
• •AI-generated revenue
• •AI-assisted productivity gains

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• •Responsible for the end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience through the leadership of teams managing new and existing products or experiences.
• •Uses knowledge of emerging technologies to deliver product to customers through all applicable channels. Presents initiatives to gain senior management buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
• •Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreact of emerging product and technology trends in the industry. Leads teams responsible for translating concepts or designs into new or improved products, product lines or experiences and recognizes, anticipates and resolves complex operational and process problems that arise.
• •Evaluates potential product or experience development projects for feasibility and value. Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners. Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Serves as point of review and sign off for risk management, compliance and audit requirements, as needed.
• •Manages, motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors. Identifies talent gaps in team and staffs appropriately.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• •Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• •Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• •Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• •Live the Values - Role models our values with transparency and courage.
• •Enable Change - Takes action to drive change and innovation that will transform our business.
• •Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• •Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales

Competencies

Collaborating, Competitive Environment, Design Thinking, Emerging Technologies, Innovation, Managing Multiple Priorities, Problem Solving, Product Development Strategy, Solutions Development

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary