Head of Sales

About the Role

Lead go-to-market strategy and build a high-performing sales organization at a growing AI customer service software company. You will own sales performance, develop leaders, and work closely with teams across the business to support the company's next phase of growth.

What You'll Do

Build and scale the sales team, set hiring standards, and foster a strong performance culture.

Coach team members through deal reviews, shadowing, and feedback to improve pipeline progression and quota attainment.

Create and execute go-to-market processes with Revenue Operations, including goals, team structures, and incentives.

Lead and develop team leads and middle managers as the sales organization grows.

Partner with marketing, product, and customer operations on integrated go-to-market initiatives.

Support team members' career development and strengthen their sales capabilities.

Use AI tools and data-driven insights to inform sales strategy, forecasting, and cross-functional decisions.

What We're Looking For

At least 7 years of sales leadership experience building and scaling high-performing teams.

A track record of hiring sales talent and leading quota attainment, pipeline management, forecasting, and deal closure.

Experience coaching consultative selling and complex deal structuring, including multi-stakeholder sales cycles.

Experience creating go-to-market strategies and processes, and partnering with Revenue Operations.

Background leading sales teams through high growth and organizational change, ideally in B2C SaaS or enterprise software.

Fluency in English and German, with strong communication and stakeholder management skills.

Comfort using AI tools and interest in AI, voice technology, or conversational AI products.

Compensation & Benefits

Base salary: €180,000 to €240,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.