Boom

Head of Support

Austin Texas

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hirly's read of this role

Seniority: Lead / management
Stated salary: $100,000 – $140,000 per year
Country: US
Work mode: On-site / unstated
First seen by hirly: 7 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the job

Our mission

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It’s backed by investors such as Starting Line , Clocktower Ventures , Mischief VC (CEO of Plaid Zach Perret’s fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman , Business Insider , HousingWire , and more.

Opportunity

As Head of Support, you’ll own how Boom shows up for every customer: applicants, renters and property managers. That covers BoomScreen, BoomReport, the Boom App and the Boom Platform. You’ll lead a support team of about 25 and be the escalation point for our offshore operations team in the Philippines. You’ll also work closely with Customer Success, Product and Engineering to make support a competitive advantage.

Lead a 25-person support team and handle escalations for our Philippines ops team

Own support metrics: SLA, CSAT and time-to-resolution

Modernize support with AI-assisted resolution and in-product help

Turn customer feedback into priorities for Product and Engineering

What you’ll bring

5+ years in support, including 3+ years managing teams (offshore experience a plus)

A record of improving support metrics

Hands-on Intercom, Zendesk or similar (Intercom/Fin preferred)

Experience supporting both consumer and B2B customers

Based in (or willing to relocate to) Austin, TX; Boom is an in-office company

Benefits of working at Boom

Competitive salary with stock options

Full healthcare coverage (health, dental, vision) including 50% coverage for dependents

15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)

Company-issued laptop/MacBook

Company-sponsored training & development

Regular off-sites, retreats, and other company-sponsored events and travel opportunities

Original posting on Boom's site ↗

Listed on hirly, a job board. hirly is not the employer: Boom is hiring for this role.

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