Health Application Services - Training Program Officer (O-5 Billet) Non-Supervisory

Summary

The Health Application Services - Training Program Officer leads development and delivery of EHR and health IT training for a nationwide multidisciplinary workforce. Designs curricula, digital learning tools, and user resources; supports system rollouts, testing, superusers, and change management; and collaborates with clinical and program stakeholders to promote effective adoption of EHR tools and workflows. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

Duties

DUTIES AND RESPONSIBILITIES: Design and implement training programs, materials, and workflows to support EHR and operational readiness; Support go-live and post-implementation training efforts during system upgrades or new features. Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such as computer-based trainings (CBTs), recorded webinars to support scalable training across all IHSC facilities. Lead the development and delivery of training and support for facility level superusers to serve as local resources during system rollouts, training initiatives, and EHR updates; regularly meet with superusers to gather insights on what is working well and where additional support or adjustments may be needed. Coordinate with subject matter experts (e.g., clinical informaticist, HASO program officers) to ensure training reflects accurate workflows and policies. Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles, such as nurses, providers, pharmacists, and administrative staff. Maintain and update training documentation, quick reference guides, and user guides, including collaboration with contractors when applicable. Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training and system use. Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows. Ensure timely and effective delivery of communication to staff during system changes, rollouts, or training initiatives, including coordination with appropriate units and contractors to support consistent messaging. Host or support brown bag sessions, webinars, and/or Q&A forums to reinforce communication and engagement across IHSC, with a focus on scalable, recorded, and topic driven formats. Support User Acceptance Testing (UAT) for new EHR features and oversee clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices. Support the review and revision of EHR templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts to ensure alignment with training efforts and user understanding. Provide input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects. Other duties and responsibilities as assigned.

Qualifications

PHYSICAL DEMANDS: Sit and/or stand for extended periods of time. Use a computer for extended periods. Participate in telephone calls or virtual meetings for extended periods. Use average manual dexterity for computer operation. Perform occasional bending or movement associated with office work. Travel occasionally in support of IHSC facilities, project requirements, or mission needs. If the incumbent is a clinician, the incumbent may be required to perform clinical activities within the scope of the incumbent's license and applicable agency requirements during periods of critical agency need.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider. Familiarity with EHR systems and healthcare workflows. Minimum 2 years of experience developing and delivering training in a healthcare or health IT setting. Experience creating user guides, training materials, or e-learning content. Strong presentation and communication skills with the ability to tailor content to various audiences. Ability to manage multiple priorities and collaborate across teams. For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs. PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: Experience supporting training during a system rollout or EHR upgrade. Familiarity with the structure and function of various government levels, specifically regarding healthcare information communication and compliance. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote.