Health Services Manager

Description

Department: Program Services: Health Services

Grade Range/Job Status: Full Time/Exempt-Salaried

Reporting Relationship: Senior Director of Program Services

Supervisory Responsibilities: Lead Nurse Coordinator

Typical Schedule: Primarily M-F Days. Must be willing and able to work flexible hours/days, (can work a hybrid schedule –remote and in-person) but is required to be 4 days per week in person/on-site, with supervisor approval. Responsible for supporting program director who is on call with medical triage questions after hours and weekends.

Position Summary

The Health Services Manager oversees the Health Services Department to ensure quality medical practices and care for the individuals served by Hammer & NER. The Health Services Manager provides direct supervision to the nursing team in addition to completing regular nursing duties. They work to support the nursing team function optimally and will step in to complete assessments of health status and provision of direct nursing care when needed. Supports staff in maintaining 245D state and federal compliance by providing training and guidance on medical procedures, proper use of medical devices, documentation requirements, and incident reporting, while serving as an ongoing resource for health-related concerns. All employees are expected to center, model, and champion Hammer’s core values: Person-Centered, Relational, Opportunistic and Stewardship.

Primary Duties and Responsibilities

1. Patient Care

· Provide nursing and health care support to people served within the scope of nursing practice.

· Responsible for a caseload of supported individuals and supports the nursing team with caseload coverage.

· Ensure that nursing standards are maintained and that all applicable rules and regulations are followed.

· Work as part of the inter-disciplinary team to ensure best practice for the individuals we support.

· Provide clinical supervision and consultation as needed, including for hospital and TCU stays, and hospice care.

· Assesses staff competency in carrying out delegated health-related tasks and provides guidance or retraining as needed.

· Documents all assessments, observations, and interventions according to regulatory and organizational standards.

2. Leadership and Supervision

· Provide direction and supervision to health services team including the provision of timely and effective feedback related to organizational policies and procedures and medical regulations.

· Provide guidance in absence of Senior Director of Program Services.

· Complete weekly check-ins and ongoing communication with direct reports.

· Actively participate in team building, fostering a work environment that reflects the organizations stated core values.

· Participate in the hiring of staff members to ensure quality work reflective of Hammer’s mission, vision and values.

· Teach and counsel the individuals we serve, family members and staff in the areas of health and disease and promoting self-responsibility and independence whenever possible.

· Facilitate training for the direct care workforce to help meet the needs of the people we support.

· Collaborate with contracted nurses, and serve as a point person for contracted agency

· Run department meetings.

Administration

· Assists with special projects and completes other duties as assigned by the Senior Director of Program Services

· Act as liaison with outside vendors including developing and maintaining contracts, as well as working with outside agencies to improve services in our field.

· Develop and facilitate trainings for the direct care workforce to help meet the needs of the people we support.

· Act as Infection Control Officer for the organization and consult with a physician regarding these issues.

· Participate in the Director’s team meetings as requested.

· Participate in the development of nursing and medical projects, procedures and policies, and the communication and implementation of these projects,

· Participate in the development of medical training content for orientation, medication administration and continuing education for staff.

· Participate in the instruction of the staff in medical related orientation classes and annual continuing education needs

· Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines.

Essential Knowledge and Qualifications

· Licensed as a Registered Nurse in good standing with the State of Minnesota.

· Bachelor of Science in Nursing (BSN) preferred.

· Experience and competence in managing health services for people who have disabilities and other related conditions.

· Experience supervising, coaching, and mentoring a team of employees to provide effective health services.

· Experience working with the aging population, particularly aging in the individuals with disabilities

· Communicate effectively and work cooperatively with co-workers and administrative staff members.

· Demonstrated thorough knowledge and understanding of current health related practices, issues, and regulations relative to people with disabilities and related conditions.

· Demonstrate the ability to effectively teach, train and mentor staff to provide effective healthcare services to people.

· Excellent written and verbal communication skills including fluency in English and proficiency with Microsoft Office (especially Outlook and Excel) and SharePoint.

· Available to work a flexible full-time schedule including some evenings, weekends, and overnights.

· Requires a valid driver's license, personal auto and driving record that meets Hammer & NER’s insurance requirements.

· Must receive a MN DHS Background study clearance and show freedom from Tuberculosis.

· Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.

· Adhere to a strong ethical code in compliance with organizational mission and values.

· Ability to remain positive and foster a positive work environment while facing pressure or demands from multiple directions.

· Demonstrate proficient and effective verbal and written skills, and recordkeeping skills.

· Requires strong organizational skills including projects, time management, close attention to detail, and proven ability to achieve assigned deadlines.

Physical demands include:

· Frequent use of a telephone, frequent use of repetitive motion activities including typing on a computer keyboard and monitor, laptop or scanner, and the ability to work for several hours at a time at a desk and computer.

· Ability to bend and move to perform nursing head to toe assessments, evaluations, lifting, and are able to complete other skilled nursing tasks.

· Ability to lift 40lbs (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with personal cares.

· Physical cares may include twisting/turning, kneeling/squatting, reaching, and assisting with pivot transfers.

· Operating specialized medical or adaptive equipment, including use of lifting equipment.

· Must demonstrate the ability to work diplomatically with a wide variety of people, including people served, families, legal representatives, and other medical professionals.

This job description assigns essential functions. It does not restrict tasks an individual in this position might be asked to perform or all qualifications that may be required now or in the future.

Benefits:

401 (k)

Paid Time Off

Health Insurance (30 hours and above)

Dental Insurance (30 hours and above)

Vision Insurance (20 hours and above)

Life Insurance

Paid Training

Disability Insurance

Wellness Program

Employee Assistance Program

Parental Leave

Health Savings Account

Flexible Savings Account

Access to Employe