Health Technician - Hearing Instrument Specialist

Summary

The Health Technician (Hearing Instrument Specialist) position is assigned to the Audiology Department at the James J. Peters VA Medical Center (JJP VAMC) in Bronx, New York. Duties and responsibilities are carried out in all clinical and patient care areas associated with the Audiology service. The Health Technician (Hearing Instrument Specialist) supports the clinical programs and functions of the Audiology Department.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties assigned, but not limited to the following: Hearing aid troubleshooting and repair. Performing visual and auditory checks of hearing aids and assistive technology (including all accessories and alerting devices). Fabricating earmold impressions with proper (non-diagnostic) otoscopy. Ordering earmolds based on plan of care and fitting/modifying as necessary. Providing basic hearing aid information for patients and caregivers, including realistic expectations, communication strategies, and/or aural rehabilitation. Assisting in set-up and delivery of face-to-face and telehealth visits, including preparing equipment for evaluations and procedures (e.g., daily biologic listening calibration, real-ear equipment calibration). Assisting patients with hearing aid connectivity, such as downloading apps, pairing devices, Bluetooth pairing, and pairing accessories. Ensuring timely and accurate documentation of all interactions in medical records using electronic systems. Completing documentation per policy and coding procedures for co-signature by the audiologist. Maintaining comprehensive supply and equipment tracking systems, including monitoring stock of RME and consumables. Ensuring proper inventory levels for daily tasks. Prioritizing acquisition of supplies/equipment based on expiration dates and maintaining a loaner hearing aid inventory. Triaging patient phone calls and audiology requests according to priority and urgency, following the audiologist's plan of care. Work Schedule: Monday - Friday, 8:00am - 4:00pm Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Health Technician (Hearing Instrument Specialist) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Experience and Education: Experience: Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR, Education: Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Licensure or Registration: Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Board Certification: Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board Certified Health Technician (HIS). Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). Non-board certified individuals shall only provide care under the supervision of a licensed audiologist. Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment. Failure to Obtain Certification: Failure to Obtain Certification. In all cases, Health Technician (HIS) must actively pursue meeting requirements for board certification starting from the date of their appointment. At the time of appointment, the supervisor will provide the Health Technician (HIS) with the written requirements for board certification, including the time (i.e., two years) by which the board certification must be obtained and the consequences for not becoming board certified by the deadline. Failure to obtain board certification during the two-year period may result in termination of employment. Loss of Certification: A Health Technician (HIS) who fails to maintain the required board certification must be removed from the occupation, which may also result in termination of employment. Grade Determinations: In addition to the basic requirements outlined above, the following criteria must be met when determining the grade of candidates. a. Health Technician - Hearing Instrument Specialist, GS-05. Experience. None beyond the basic requirements. Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of basic anatomy of the head and neck. (b) Knowledge of basic infection control procedures and guidelines. (c) Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. (d) Ability to communicate orally and in writing. (e) Ability to follow verbal and written instructions. (f) Ability to maintain stock and supply level inventories b. Health Technician - Hearing Instrument Specialist, GS-06. Experience. In addition to meeting the basic requirements, to qualify for the GS-06 HIS, do you possess at least one (1) year of experience equivalent to the next lower grade level (GS-05). Examples of specialized experience would typically include, but are not limited to: performing non-diagnostic otoscopy and making appropriate referrals; assisting a licensed audiologist with hearing aid repair appointments, including pure tone threshold rechecks and patient care per the treatment plan; troubleshooting hearing aid performance through visual and auditory checks before and after repair; processing, preparing, and restoring settings on hearing aids and hearing assistive devices; following clinic protocols for infection control and reusable medical equipment sterilization; completing timely clinical documentation for audiologist co-signature; instructing patients, families, and staff on device care and use; and responding to Veteran communications to facilitate follow-up care; maintaining stock and supply level inventories; and using basic computer software, including email, spreadsheets, and word processing, to complete daily task. Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of normal and abnormal ear anatomy. (b) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. (c) Skill in documenting patient procedures and patient devices. (d) Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). (e) Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. (f) Ability to solve problems or make decisions r