Health Technician (Hearing Instrument Technician)

Summary

This position is located in the Audiology & Speech Service at the W.G. "Bill" Hefner VAMC in Salisbury, NC. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology. The health technician supports the function of the clinical programs in Audiology. This is an open continuous announcement until January 13, 2027. Qualified applicants will be considered and referred as vacancies become available.

Duties

Total Rewards of a Allied Health Professional Duties include but are not limited to: Hearing aid troubleshooting and repair. Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance). Fabricating earmold impressions with proper (non-diagnostic) otoscopy. Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary. Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation. Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment. Assisting patients with hearing aid connectivity including but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist. Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items. Ensuring proper inventory levels to complete the daily tasks. Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory. Processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology. Preparing and charging (if required) hearing aids and assistive devices for delivery. Receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer, Denver Logistics Center (DLC). Maintaining proper levels of mailing/shipping supplies. The Health Technician (HIS) receives and completes incoming communications from Veterans (electronic and telephone), and facilitates follow-up based on audiologist's treatment plan to include ordering supplies through DLC. Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Eligible Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not Authorized This announcement will remain open, unless a selection is made before the closing date. Applications will be reviewed and referred to the hiring manager as they are received. It is recommended that you submit your application as early as you can to ensure that your application is considered. Once a selection has been made, this posting will be terminated. Department of Veteran Affairs employees will be given first consideration during selections process and are required to submit a most recent (non award) SF-50. You may update your application documents and some questions related to your personal information at any time during the announcement open period. Upon application, you may be provided a testing window to complete additional assessments. This testing window may stipulate a completion deadline before the announcement closes. It is your responsibility to complete the additional online assessments within the timeline provided to remain in consideration for this vacancy announcement. Failure to complete the online assessments within the testing window for this announcement will not preclude you from being considered for and completing the online assessments during a testing window on a future announcement.

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience: Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR Education: Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. NOTE: There is no combination of education and experience which can be substituted for the basic requirements. Licensure or Registration: Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Lost of Licensure or Registration: A Health Technician (HIS) who fails to maintain the required licensure or registration must be removed from the occupation, which may also result in termination of employment. Board Certification: Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board Certified Health Technician (HIS) Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). Non-board certified individuals shall only provide care under the supervision of a licensed audiologist. Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment. Failure to Obtain Certification: In all cases, Health Technician (HIS) must actively pursue meeting requirements for board certification starting from the date of their appointment. At the time of appointment, the supervisor will provide the Health Technician (HIS) with the written requirements for board certification, including the time (i.e., two years) by which the board certification must be obtained and the consequences for not becoming board certified by the deadline. Failure to obtain board certification during the two-year period may result in termination of employment. Loss of Certification: A Health Technician (HIS) who fails to maintain the required board certification must be removed from the o