Healthcare Customer Service Representative - Work From Home

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements:

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and/or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision-making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Must be flexible to work weekends & holidays

Qualifications:

High school diploma or GED

Ability to pass a drug screen and background check

Healthcare background experience is a plus. Comfortable with medical terminology.

A dedicated area to work area, free from distractions and background noises.

Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens

Strong decision-making and analytical abilities

Ability to identify customer needs and articulate products and services

Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Be a team player

Work at Home Set-Up Requirements

• Standard Connect and Speed
• Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
• *Some programs may require higher speeds.

Monitor

(2) 21” monitor(s). You will supply one and Everise will provide one.

Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.

• Headset
• You will need to purchase a headset. Specific models will be shared during the interview process.

• To be supplied by Everise :
• Keyboard
• Mouse
• Webcam

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.