Healthcare Virtual Assistant (US)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Healthcare Virtual Assistant to start immediately!

Duties and Responsibilities include but are not limited to:

1. Manage prior authorizations and related administrative paperwork

2. Document new patient and referral intake

3. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.

4. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems

5. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.

6. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.

7. Assist in analyzing healthcare data, preparing reports, and maintaining records.

8. Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.

9. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.

10. Ad hoc tasks

Qualifications:

Bachelor's degree in medical fields or the pharmaceutical-related industry

At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.

Excellent English communication skills both written and verbal (At least C1 level)

Solid understanding of medical terminologies and practices

Proficient in EHR/EMR systems and ability to troubleshoot common technical issues

Understanding of healthcare privacy regulations

Strong interpersonal skills

Solid organizational & time management skills with keen attention to details

Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP

Able to work on a graveyard shift

Technical Requirements:

USB Headset with Noise Cancellation feature

Working Webcam

Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps wired connection

Backup Internet Service Speed: at least 10 Mbps

Benefits:

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Schedule: US work hours (40 hours per week)

Location: This is a remote job

Salary: To be based on experience and skills

Please note:

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

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