Healthy Homes Program Specialist

Description

Chautauqua Opportunities, Inc.

Home, Business and Asset Development Division

Jamestown- LCAC

Position Data:

Title: Healthy Homes Program Specialist

Grade: 6 Exempt Non-Exempt $18.81/ hour Full -Time

Reports to: Healthy Homes Program Manager

Basic Function or Position Summary:

Navigate customers through the lead remediation process; communicate with customers,

landlords, contractors, and community partners to coordinate logistics for program

applications, open houses, lead inspections, and customer relocation.

Security Clearance

Level 4 V,A,C,R

Requirements

Position Responsibilities and Specific Duties:

Serve as a liaison between COI and families

Schedule and attend open houses for new lead remediation projects

Serves as back up for reception.

Schedule and attend lead clearance inspections

Assist Healthy Homes Program Manager with communications with contractors

Coordinate with Lead Program Clerk to establish customer eligibility

Refer customers to other essential support services such as SNAP benefits, Medicaid,

emergency food, clothing, transportation, translation, health information and child

care

Coordinate the relocation of families during the lead hazard control work in their

housing

Recruit landlords, tenants, and homeowners for participation in the Lead Remediation

program

Attend events to promote lead remediation services for Chautauqua Opportunities

Conduct outreach and provide education to make the public (including tenants and

landlords) aware of lead poising hazards and prevention methods.

Assist in the development of outreach materials, including but not limited to public

service announcements, posters, printed material, electronic media, and promotional

items

Maintain agency documentation of services and customer progress.

Promotes agency mission.

Maintains confidentiality and complies with the code of ethics.

Maintains consistent professional customer service.

Performance incorporates integrated service delivery model while promoting self-

sufficiency.

Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Healthy Homes Program Manager, Healthy Program Clerk, Service staff,

Navigators

B. External: Service staff at community health organizations, Chautauqua County

Department of Health, landlords, customers, contractors

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: N/A

Organizational Responsibilities:

Adheres to all policies and procedures

Gathers appropriate documentation and tracks outcomes

Participates in organizational committee structures as appropriate

Participates in organizational and divisional management systems

VIII. Knowledge, Skills Required:

High school diploma; Associates degree in social or physical sciences preferred.

Minimum two years of work experience in health, human, or customer services

required; customer service in a construction or trade field preferred

Strong interpersonal, communication, engagement, and customer relations skills

Strong attention to detail and follow up.

Strong logistics, multi-tasking, and project management skills

Ability to build trusting relationships with program participants and contractors.

Ability to use and operate Microsoft office programs and Google applications

Physical Requirements:

Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

Ability to obtain and maintain EPA RRP certification within six months of

employment

Ability to obtain and maintain Lead Abatement Supervisor certification within one

year of employment

Ability to obtain and maintain New York State notary license

Ability to work occasional non-traditional hours, including evenings and weekends

Must be able to provide consistent even tempered customer service at all times

Valid driver’s license

Reliable transportation

Ability to travel throughout the county

Works compassionately with a diverse population

Experience navigating community programs

Bilingual preferred, but not required