Heavy Wheel Motor Vehicle Field Service Representative (FSR)

The Heavy Wheel Motor Vehicle Field Service Representative (FSR) provides on-site technical support and advice to assigned customers.

Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract)

• •Provide technical guidance and advice to the customer.
• •Present a positive image of self and company’s services.
• •Work effectively with differing customers and cultures.
• •Maintain a safe work environment and ensure compliance with safety objectives and policies.
• •Provide inspection support and perform repairs, sustainment maintenance, retrofits, and medications to multiple platform vehicles.
• •Conduct technical analysis of vehicle implementations, modifications and enhancements.
• •Troubleshoot technical problems and issues and determine technical solutions.
• •Act as local on-site representative to customer's organization.
• •Document and submit company expense reports and time cards
• •Perform other qualified duties as assigned

Reporting Relationships

Title of Direct Report(s): None

Title of Supervisor: Program Manager, or other supervisor title may vary by assignment

Knowledge & Skills

• •Must have knowledge of database software, spreadsheet software, presentation software, and word processing software
• •Knowledgeable of U.S. Military vehicle maintenance management pubs and guidelines.
• •Ability to interpret and use all types of engineering drawings, schematics, diagrams, and specification sheets
• •Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
• •Familiar with the use and operation of TMDE (Test, Measurement and Diagnostic Equipment)
• •Must be able to function with minimal supervision
• •Ability to obtain and maintain a US passport.
• •Ability to obtain a secret security clearance.

Experience & Education

• •High school diploma or GED required. Bachelor’s degree, preferred.
• •Class A or B CDL preferred
• •Four (4) years certified vehicle maintenance required.
• •ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.
• •Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair.

Physical Requirements/Working Environment

• •Must be willing and able to work in extreme temperatures.
• •Capability to lift 55lbs without assistance.
• •Must be able to meet medical and physical fitness requirements to enter into and maintain deployment in accordance with customer requirements.
• •Live and work in an austere environment in an active combat zone most likely under U.S. government control

Travel

• •Able to travel domestically and internationally
• •Relocate to different locations within the AOR on short notice to support assignment