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NetGain Technologies, LLC

Help Desk L2 - Network & Sys Admin

Little Rock, AR

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
31 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

We’re looking for a Systems Engineer L2 who thrives on solving real-world infrastructure problems and not just resetting passwords. You’ll work across multiple client environments, handling escalations, improving systems, and building deeper technical expertise in networking, servers, and cloud platforms.

What You’ll Do

  • Handle escalations from Tier 1 and resolve complex client issues
  • Support and troubleshoot Windows Server, Active Directory, and Microsoft 365
  • Configure and maintain network infrastructure (VLANs, switches, firewalls, VPNs)
  • Troubleshoot network performance, connectivity issues, and routing problems across client environments
  • Assist with firewall configuration, security policies, and access controls (NAT, ACLs)
  • Work with virtualization environments (VMware)
  • Provide both remote and occasional onsite support
  • Document work clearly for team visibility and client success
  • What You’ll Learn & Grow Into
  • Advanced networking and infrastructure design
  • Cloud platforms (Azure / M365)
  • Security and best practices across multiple environments
  • Path to Senior Engineer / Architect roles

We invest in certifications and you earn raises as you earn them.

What You Bring

  • 2+ years in IT support, systems, or MSP environment
  • Experience with Windows Server, AD, and networking fundamentals
  • Exposure to firewalls, VPNs, or virtualization
  • Strong troubleshooting mindset and communication skills

Nice to Have:

CCNA, AZ-104, or similar certifications

Why Join Us

  • Work across diverse environments (not stuck in one system)
  • Paid certifications that directly increase your compensation
  • Clear growth path into higher-level engineering roles
  • Team-focused culture (your success = team success)
Original posting on NetGain Technologies, LLC's site ↗

Listed on hirly, a job board. hirly is not the employer: NetGain Technologies, LLC is hiring for this role.

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