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Hrone

Help Desk Technician

GO-MOUND ROAD

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
BR
Work mode
On-site / unstated
First seen by hirly
13 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology.

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

This position is fully onsite in Sterling Heights, MI

SHIFT AVAILABLE:

· Sunday-Wednesday 2:30pm to 12:30am

STARTING RATE: $20.00/HOUR

SHIFT PREMIUMS OFFERED:

· 6 PM – 12 AM – Additional $1.00 per hour

· 12AM – 6AM – Additional $2.00 per hour

IT Support Technicians will:

· Have basic IT knowledge

· Have an interest in pursuing a career in the IT field

· Have the ability to multitask and prioritize a changing workload

· Have a flexible schedule with the ability to work overtime if needed

· Have strong organization and communication skills

· Be a reliable and dependable worker

Duties include, but are not limited to :

· Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email

· Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer

· Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Job Type: Full-time

Original posting on Hrone's site ↗

Listed on hirly, a job board. hirly is not the employer: Hrone is hiring for this role.

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