Helpdesk Customer Support Agent

This is a remote position.

Position Summary:

Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly.

Essential Duties and Responsibilities (include, but are not limited to the following):

Assist customers through phone, SMS, email, and messaging platforms

Help customers with vehicle pickup and basic setup instructions

Make sure all required documents are completed and submitted

Update systems with accurate customer, vehicle, and service details

Receive and handle customer concerns such as vehicle issues, tire problems, or service requests

Schedule maintenance and repair appointments with vendors

Follow up with vendors to check repair progress and completion

Conduct regular 10K maintenance follow-ups for assigned vehicles

Handle 10K maintenance outreach for stores to ensure timely service coordination

Support customers with accident or claim-related concerns

Help review vehicle condition reports and assist with damage charges and payment follow-ups

Coordinate vehicle returns and assist with impound or towing situations

Support requests for vehicle swaps or upgrades

Follow up on pending repairs, parts, and service updates

Arrange towing services and confirm completion

Answer basic rideshare-related questions when needed

Communicate daily with customers, vendors, and service providers

Follow up on unpaid balances, help set up payment plans, and track payments

Keep records organized and ensure all tasks are completed on time

Qualifications Required:

Ability to work remotely and manage tasks with minimal supervision

Willing to join daily team check-ins for support and updates

Comfortable making outbound calls and following up with customers

Reliable internet, computer, headset, and phone for work use

Strong focus on customer service and problem solving

Education and Experience:

High school diploma or equivalent required

Additional education in business, communication, or customer service is a plus

Experience in customer service, helpdesk support, call center, logistics, automotive, or collections is preferred

Experience working with vendors or service providers is a plus

Salary: $7.00 USD hourly

Skills and Abilities:

Clear verbal and written communication in English (Spanish is a plus)

Friendly, patient, and professional when dealing with customers

Ability to handle multiple tasks and follow-ups at the same time

Good organization skills and attention to detail

Comfortable discussing payments and setting up payment plans

Strong problem-solving skills and ability to think ahead

Able to work independently while being part of a team

Good at tracking tasks, deadlines, and updates

Proficiency in CRM systems, spreadsheets, and messaging tools