Helpdesk Support Specialist

• TransPerfect Is More Than Just a Job…
• Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Schedule: 9:00 AM – 6:00 PM (DRT) / on‑site only

Responsibilities:

Resolve Helpdesk tickets and provide on-site support daily

Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams

Installing, configuring, support desktops, laptops, printers, and other peripheral

Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other

peripheral equipment

Create and maintain knowledge base documentation

Provide on-call support as scheduled

About You:

Knowledge/Skills/Abilities:

Hardware: desktop, laptop

OS: Windows 10 / 11, Mc OS

Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team

Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.

Basic Knowledge of supporting mobile devices and app

Basic Knowledge of virus and malware removal techniques

Attention to detail

Ability to multitask in a dynamic, fast-paced environment

Ability to work in a team-oriented, collaborative environment

Communicate effectively both oral and in writing

Exceptional customer service orientation

The ability to lift up to 50 lbs

Your experience includes:

Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred

2+ years of IT related work experience

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus

VOIP experience preferred

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.