Home-Based Junior Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

We are looking for a Home-Based Junior Account Manager to join a growing U.S.-based marketing services company. In this role, you will serve as the day-to-day lead on a high-volume inventory management account supporting more than 20 retail consumer goods brands. You will oversee stock levels, coordinate inbound and outbound shipments, manage layered event timelines, and act as the primary client-facing contact. This role is ideal for someone who doesn't just execute tasks but anticipates what's coming, identifies gaps before they become problems, and proactively brings solutions to the table.

REQUIRED CORE COMPETENCIES

• •Organizational & Time Management – Effectively manages multiple brands, shipments, and event timelines while meeting strict deadlines.
• •Attention to Detail – Maintains a high level of accuracy in inventory records, shipment tracking, and account documentation.
• •Communication Skills – Communicates clearly and professionally with clients and internal teams across email, calls, and status updates.
• •Problem Solving & Analysis – Identifies stock discrepancies and operational gaps early and resolves issues efficiently with recommended next steps.
• •Account & Inventory Management Knowledge – Strong understanding of account management, inventory control, and fulfillment/logistics processes.

WHAT YOU WILL DO

Account & Project Coordination

• •Enter, process, track, and manage client orders from initial request through final delivery using NetSuite or other order management systems.
• •Monitor order progress, timelines, pricing, inventory, and delivery requirements to ensure projects remain on track.
• •Support Senior Account Managers with day-to-day project coordination and administrative activities.
• •Maintain accurate client, project, pricing, and order information across internal systems and shared files.

Supplier & Vendor Coordination

• •Communicate with preferred suppliers to request product quotes, verify inventory availability, and confirm production and delivery timelines.
• •Follow up with vendors regarding order status, lead times, shipping, and other project requirements.
• •Assist in identifying solutions when products are unavailable, delayed, or require alternative sourcing.
• •Help ensure supplier information and pricing are accurately documented for client proposals and orders.

Client Service & Communication

• •Serve as a secondary point of contact for client inquiries related to proposal status, product information, order tracking, and project updates.
• •Respond to client requests in a timely, professional, and customer-focused manner.
• •Provide updates to clients and Senior Account Managers regarding order status, delivery timelines, samples, and vendor information.
• •Take ownership of smaller orders or projects when assigned, ensuring they are managed accurately from start to finish.

Product Research & Presentation Support

• •Research and source branded merchandise, promotional products, apparel, and corporate gifting options based on client requirements.
• •Coordinate the ordering, receiving, and shipment of product samples for client presentations and reviews.
• •Assist Senior Account Managers in selecting and organizing product options that align with client needs, budgets, and timelines.
• •Support the preparation of client presentations, product decks, and proposals using platforms such as SAGE and Canva .

Data Management & Quality Assurance

• •Maintain accurate client and project records within NetSuite , Google Drive, spreadsheets, and other internal systems.
• •Ensure pricing sheets, order details, supplier information, and project documentation are complete and up to date.
• •Review project information for accuracy before orders are submitted or finalized.
• •Assist with quality checks to minimize errors in product specifications, pricing, quantities, shipping information, and client requirements.

Billing & Order Administration

• •Assist with documenting job costs, freight charges, product costs, and other project-related expenses.
• •Verify that required approvals, proofs, and project documentation are complete before invoicing.
• •Coordinate with internal teams to resolve discrepancies and ensure billing information is accurate.
• •Maintain organized records to support smooth invoicing and project closeout.

WHAT WE LOOK FOR

• •Education: Bachelor's degree in Business Administration, Supply Chain/Logistics Management, Marketing, Communications, or a related field preferred.
• •Experience: 3–5 years of experience in account management, client services, or operations, ideally in logistics, fulfillment, inventory management, or a related field.
• •Language Proficiency: Strong verbal and written English communication skills.
• •Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• •Technical Skills:
• •Project management or inventory management experience is required. Promotional products experience is not required.
• •Proficient in Google Workspace (Google Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, Outlook).
• •Experience with NetSuite, Salesforce, or 3PL (third-party logistics) systems is a major advantage.
• •Proficiency in project management or inventory tracking tools (e.g., Asana, Monday.com, ClickUp, Smartsheet) is a strong plus.
• •Demonstrated ability to manage complex, multi-threaded accounts with numerous moving parts.
• •Comfortable managing ambiguity and building structure where none exists.

WHAT WE OFFER

• •Salary Range: PHP 50,000 - 55,000
• •Industry: Marketing Services
• •Job Type: Full-time
• •Work Shift: 8:00 AM - 5:00 PM CST (USA)
• •Workdays : Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• •Industry-leading salary packages
• •Permanent work-from-home setup
• •Company equipment provided
• •Government-mandated benefits employer share
• •Internet stipends upon regularization
• •HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• •PTO credits and service incentive leaves
• •Major spring and winter company live events
• •Monthly employee appreciation virtual events
• •Company-provided career skills training courses
• •A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!