Rac Wa

Home Claims Specialist

West Perth

hirly Pro

Get in front of the people hiring at Rac Wa

Reach the hiring manager at Rac Wa on LinkedIn, from your own account
hirly applies to this job for you, with unlimited applications
A resume and cover letter written for this job, unlimited
The hiring manager and recruiter at Rac Wa, with contact details

Get Pro for this job →

$49 a month · ₹1,999 for 30 days in India · cancel any time

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 3M live jobs from 220,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Mid level
Country: AU
Work mode: On-site / unstated
First seen by hirly: 2 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a 12month Contract/Secondment basis.

We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)

Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

Managing an individual caseload of claims through to finalisation
Identify potential recovery action as part of effective claims management
Review quotes and authorise repair costs
Negotiate on settlements for claims
Act as a technical referral point for internal teams
Provide empathy, understanding whilst handling complex conversations
Consistently provide service that exceeds member’s expectations
Identify continuous improvement initiatives

What are we looking for?

Exceptional customer service skills and a high attention to detail
Excellent communication and strong negotiation skills
Ability to gather, collate and present evidence and make informed decisions
Ability to clearly communicate complex processes and decisions to our members
Results orientated mindset
Self-driven and motivated with the ability to work autonomously
Experience in claims lodgement and knowledge of end-to-end claims process desirable
Previous experience working within the financial services industry desirable

What we can offer you:

A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering

Applications close COB Friday 13th November 2026.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

#BetterJourneysRAC

#LI-LH1

Original posting on Rac Wa's site ↗

Listed on hirly, a job board. hirly is not the employer: Rac Wa is hiring for this role.

Browse similar roles

More roles at Rac Wa

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job