HOPE HAVEN SHELTER SUPPORT SPECIALIST - AS NEEDED

Description

Position Data:

Grade: 5 Non-exempt

Reports to: Hope Haven Shelter Coordinator

Basic Function or Position Summary:

Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs.

Pay Rate will be $18.36 per hour. Schedule will be as needed.

Security Clearance: Access Level 4 - V,A,C

Requirements

Position Responsibilities and Specific Duties:

• •Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items.
• •Maintains knowledge of shelter regulations, service procedures and programs outcomes
• •Assist residents with access to resident storage
• •Operate security access control system to allow entrance to shelter residents and guests.
• •Monitor building cameras and answer phone calls
• •Assists residents with communal activities and monitors communal space
• •Maintains knowledge of Emergency Action Plan and shelter safety protocols
• •Enforce rules and regulations of the Hope Haven Shelter
• •Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
• •Maintain knowledge and complies with Shelter regulations, policies and procedures.
• •Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
• •Maintain customer contacts in accordance with assigned contractual and agency expectations
• •Promotes agency mission.
• •Maintains confidentiality and complies with the code of ethics.
• •Maintains consistent professional customer service.
• •Job performance incorporates integrated service delivery model while promoting self-sufficiency.
• •Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist

B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: NA

Organizational Responsibilities:

• •Adheres to all policies and procedures
• •Gathers appropriate documentation and tracks outcomes
• •Participates in organizational committee structures as appropriate
• •Participates in organizational and divisional management systems

Knowledge, Skills Required:

• •H.S. diploma or equivalent required.
• •Minimum of one year of work experience in human, social or customer services required.
• •Strong interpersonal, communication and customer relations skills
• •Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
• •Ability to develop and maintain & engage in positive relationships with people from various backgrounds
• •Bilingual preferred

Physical:

Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

• •Reliable transportation
• •Must be able to provide consistent even-tempered customer service at all times.
• •Pre-employment physical exam and TB testing
• •Ability to obtain and maintain physical exam annually
• •Works compassionately with a diverse population.
• •Experience navigating community programs.