Hospitality Associate

Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.

The Position

Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.

You will love this job if:

You love inspiring a sense of community and providing personal attention

You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner

You consistently strive to create a lasting first impression

You thrive in creating memorable moments for members and guests

You are passionate about helping others

You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members

Receive coaching with optimism and implement recommendations

As Hospitality Associate, you will:

Greet everyone who enters the club with a warm welcome

Seek to understand how you can help make someone’s experience special

Demonstrate sound judgment, professionalism, and optimism

Assist members with program registration, payment processing, and scheduling services

Handle check-ins, addressing questions and resolving issues appropriately

Identify potential friction points for customer and help find solutions

Participate in service recovery

Maintain cleanliness of front desk areas to contribute to an exceptional facility experience

Contact housekeeping and maintenance departments when a problem is reported

Answer queries regarding club services and facilities

Implement processes and procedures to ensure consistent delivery of service

Complete transactions for paid services or goods

Complete tasks or projects as assigned such as calling members with birthday greetings

Experience and Requirements

Availability to work a flexible schedule (including evenings, weekends, and some holidays)

Demonstrate strong customer service skills and enjoy serving others

Working knowledge of customer services standards

Work gracefully and quickly under pressure

Great personality that naturally connect with a wide variety of people

Keen memory and delightful sense of humor

Quickly make calculations when handling money

Work well in a collaborative team environment

Highly organized and efficient

Excellent communication skills

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.