Host- Foundation Room- HOB Dallas

Job Summary:

Job Description

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com , Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 27 million monthly unique visitors. Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors .

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

Greet all guests promptly and courteously in a professional manner

Control the flow of guests coming into the restaurant and those who are waiting for a table

Hospitality zone

Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

Anticipate and respond to guest needs (guest satisfaction)

Direct guest to appropriate location to wait when on a wait

Estimate and quote accurate wait times for tables

Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

Pick up guest lists for any special events.

Handle concert tickets and signature sheet.

Obtain Production sheet for current night

Obtain current member and spouse lists.

Check foundation membership card and photo ID

Adherent to HOB dress code policy of the foundation lounge

Hand out wrist band and /or opera box passes

Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

Knowledge of House of Blues related art, music, and history

Adhere to the HOB Hospitality Zone

Communicate with other support departments

Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

Keep host area clean and organized throughout the shift (shift mechanics).

Keep floor in host area free of spills, food, trash or other obstacles

Polish and clean all entry door windows throughout the shift

Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

Maintain line of sight/atmosphere control by circulating through work area throughout shift

Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

Assist other employees and departments as needed (teamwork)

Adherence to standard operating procedures

Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

Appearance

Punctuality/Attendance

Attitude/Teamwork

Opening and Closing duties

Job Skills/Knowledge/Productivity

Adherence to Policy

Sanitation and Safety

Guest Satisfaction

Communications

Qualifications:

Required:

(State or County Licensee or Certification Requirement )/ Responsible Alcohol Awareness Training Certification or Equivalent

High School Diploma Music Mall and Retail operations

Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

Entry Knowledge of

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

Flexible Hours

Preferred:

Point of Sales knowledge, preferably MICROS

Previous experience handling VIP customers

Previous Customer Service/Host experience

Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

Working environment is fast-paced

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.