Host/Hostess

Variable (United States of America)

Host/Hostess

This individual will visit patients for menu selection, deliver and pick-up of patient meal trays. They will also deliver nourishments and floor stocks.

• - High School diploma or GED equivalent required
• - Skills in oral and written communication required.
• - Good organization skills and ability to work within pre-defined time frames and deadlines.
• - Must have superior customer service skills and professional appearance.
• - Good hand-eye coordination and body mechanics.
• - Ability to maintain confidentiality.
• - Must possess the ability to prioritize and multi-task.
• - Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members.
• - Visits patients for menu selection using Bedside Menu Entry or printed menu.
• - Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc.
• - Assembles and delivers room service trays to patients within 45 minutes of order.
• - Retrieves trays from patient rooms noting patients not eating well. Offers these patients alternate food choices; consults dietitian when necessary.
• - Before leaving patient’s room, ask to offer assistance with any other request.
• - Unloads and scraps patient trays and assists with dish washing when necessary.
• - Delivers floor stocks, nourishments, and tube feedings to patient care units.
• - Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates.
• - Follows all food safety and infection control policies and procedures.