Hotel Contract Specialist

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario however we welcome all applicants from London and the surrounding areas. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

Competitive salary and benefits

Casual but energetic work environment made for today’s workers

Performance-driven culture

Growth opportunities

IT equipment provided

A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Hotel Contract Specialist, you are the first point of contact for our hotels. You will have the opportunity to establish the best first impression of their experience with our team and that is invaluable. Each day, you will work to negotiate and secure the best hotels and rates for our events and train hotels on our platform in order to create value for both the hotels and the athletes/families. Please note, this posting is for future opportunities only; no current vacancy.

RESPONSIBILITIES

Successfully negotiating, planning, coordinating & executing hotel room block agreements with hotels

Negotiating concessions to meet minimum targets per room night on revenue, points & comp rooms

Direct phone & email communication with NSOs, CVBs, Hotel Sales Representatives, Vacation Rental Representatives and Contracting Companies

Training and Supporting Contracting Companies on Software and Contracting Process

Go Live calls with Contracting Company Partners including Event Validation to ensure adequate inventory levels

Analyze and initiate event strategies that include but are not limited to projections, room consumption, blocking percentage, reservations per travel team, washing and complimentary rooms

Provide event analytics for Post Event Analysis reports & renewal strategies

Be an active participant in maintaining partner relationships (strategy calls, partnership growth, event renewals, meeting partner expectations)

Drafting & reviewing contracts

Loading contract data into EventConnect software

Training hotels on the use of EventConnect software

Maintenance of events for an adequate available inventory

Upholding contract terms; including but not limited to room types, room amounts, rate clauses, walk policies and general discrepancies

Initiating conversations or actions required on low-performing events

Clearly communicating and following documented processes with internal departments on strategies, tasks and general updates

Participation with rotating on-call schedule for company emergency phone line

Attending all scheduled in-person or Zoom meetings

Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction

QUALIFICATIONS

Ability to multitask and be agile in a fast-paced environment

Knowledge of the hotel industry and brand standards

Knowledge of Vacation Rentals and Condos

Intimate knowledge of hotel contracts and ability to contract

Ability to calculate revenue minimums and understand revenue targets

Negotiation skills

Accepts and welcomes new challenges

Accountable for being a team member and contributing to goals

Friendly, professional and confident nature both on the phone and through email communications

Strong problem-solving skills and ability to collaborate with others

An organized approach to completing your work to ensure clients and hotel relationships are strengthened

A University or College graduate

A minimum of 2-year hotel or hospitality experience

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.