Hotel Supervisor

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

• Summary:
• As the Hotel Supervisor, you play a vital leadership role in ensuring the seamless operation of key guest service departments, including Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. You are responsible for supervising, coordinating, and directing daily activities across these areas, setting the tone for excellence in both guest experience and team performance. Your support of division leadership is essential to the strategic administration of each department, helping to drive guest satisfaction, operational efficiency, and team member engagement. Your influence directly shapes the first and lasting impressions of our guests, making your role a cornerstone of our commitment to exceptional hospitality.

Job Description:

Essential Functions and Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Supervise the daily operations of Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency, responsiveness, and guest satisfaction

Collaborate with leadership to plan for hotel promotions, special events, and sales group arrivals, ensuring maximum room utilization and rate optimization

Recommend changes in room rates based on demand, trends, and performance analysis

Monitor compliance with established departmental procedures to ensure operational efficiency and protection of company assets

Investigate discrepancies, shortages, or errors and take corrective actions as needed

Enforce credit and payment policies, including action on overdue accounts and coordination of collections where necessary

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications

1 year of leadership or progressive responsibility in hospitality experience preferred

Previous experience in Front Desk or VIP Services strongly preferred

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Strong communication skills for one-on-one and group settings

Ability to de-escalate situations and deliver high-level guest service under pressure

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to access and input information using a moderately complex computer system, including knowledge of LMS preferred

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

At least 21 years of age

High School Diploma or equivalent required; Associate or Bachelor's degree in Hospitatlity or related field preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally push, pull, lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bend, twist

Regularly sit and work at a desk or computer

Constantly standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Constant use of vision and hearing, ability to distinguish between shades of color

Ability to use tools or equipment requiring fine motor skills and a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Hot cold temperatures

Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Ready to make your next move the right one?
• If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.