House Manager

Description

MAJOR JOB RESPONSIBILITIES:

· Maintain detailed knowledge of the hall layout, exits and evacuation procedures, fire code, and the location of all safety equipment; maintain working knowledge of building alarm systems; provide this information to staff, volunteers, and patrons as needed.

· Maintain communication with the front-of-house staff and backstage staff during the production; coordinate activities as necessary.

· Address any contingencies as they arise, including custodial concerns, medical emergencies, or patron needs; assist in the evacuation of the facility in the event of an emergency.

· Assist in the volunteer staffing of merchandise tables and financial processing at the end of shows.

· Ensure patrons adhere to all house and safety rules.

· Assist in clearing the house and releasing the volunteers after the event; lock down areas following the event.

· Represent Jefferson Center to the public in a pleasant, informed manner.

· Perform other duties as assigned.

Requirements

ESSENTIAL REQUIREMENTS:

· Ability to give and receive information in person.

· Ability to clearly communicate verbally and in writing with volunteers, peers, supervisors, subordinates, and patrons.

· Ability to maintain a high degree of accuracy and attention to detail.

· Ability to use sound judgment in decision-making, and to work independently.

· Ability to manage and supervise volunteers.

· Ability to navigate stairs, to remain standing for substantial lengths of time, to verbally direct patrons and volunteers, and to physically assist patrons if necessary.

· Ability to work nights and weekends.

· Pleasant demeanor and polite attitude toward patrons.

QUALIFICATIONS:

· High school graduate or equivalent.

· Minimum of three years work experience in customer service.