Housekeeping Floor Manager - The Cosmopolitan

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Join the team as a Housekeeping Floor Manager at The Cosmopolitan, where you’ll lead a team dedicated to delivering exceptional cleanliness, comfort, and service throughout the property. In this role, you’ll oversee daily housekeeping operations within assigned areas, ensuring high standards are maintained and operations run smoothly and efficiently.

Working in a fast-paced luxury resort environment, you’ll support team members, uphold departmental standards, and help create an outstanding guest experience that reflects the world-class service and elegance of the property.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

Oversee and ensure the smooth operation of assigned housekeeping areas

Supervise, train, direct, and assist Guest Room Attendants and House Persons

Conduct daily briefings and schedule meetings with assigned team members

Ensure cleanliness of guest rooms, hallways, lockers, lobbies, and assigned public areas in accordance with department standards

Perform daily written guest room inspections and frequent visual inspections of guest rooms and public areas

Monitor team productivity and communicate any performance concerns or areas below standards to the Executive Assistant Housekeeper

Distribute workloads fairly and evenly among assigned team members

Provide regular feedback, coaching, counseling, and discipline related to job performance, guest service, and department policies and procedures

THE IDEAL CANDIDATE:

Must be 18 years of age or older

High School Diploma or GED

Two (2) years of prior relevant experience in a related field, preferably Housekeeping and/or Hotel Management

Knowledgeable with OSHA regulations, to include implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury prevention

Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)

Professional and personal development opportunities through employee programs and network groups

Free meals in our Cosmopolitan employee dining room

Free parking on and off-shift at all MGM Resorts properties

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15827

Are you ready to JOIN THE SHOW ? Apply today!