Housekeeping Senior/Inspector @ Hyatt Place Durham Southpoint

Description

SUMMIT HOSPITALITY GROUP: HOUSEKEEPING SUPERVISOR JOB DESCRIPTION

SUMMARY: The Housekeeping Supervisor for Summit Hospitality Group/Hyatt Place Durham Southpoint is responsible for ensuring property guestrooms/suites, all public space, and associate areas are clean and well maintained. Completes inspections and holds housekeeping staff accountable for corrective action and to Corporate and Brand policies, procedures and standards. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget.

PREREQUISITES/QUALIFICATIONS:

· High school diploma or GED, 2 years of experience in housekeeping or related professional area

· Command of English including speaking, reading, writing

· Familiar with inventory controls and ordering

· Effective communication skills

· High energy and professional demeanor

· Basic computer skills

DUTIES & RESPONSIBILITIES:

· The expectations of this position require a 40 hour work week which includes weekends (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt

· Ensures guest room status is communicated to Front Desk in a timely and efficient manner

· Inspects guest rooms, public areas and staff areas on a daily basis

· Inventories stock to ensure adequate supplies

· Supports and supervises an effective inspection program

· Ensures all Associates have proper supplies, equipment, safety equipment, and uniforms

· Communicates quickly and efficiently to GM/AGM/GSM/Chief Engineer areas that need attention and maintenance

· Supervises daily housekeeping shift operations

· Ensures hotel is prepared to successfully complete a Quality Assurance audit

· Establishes and maintains open and collaborative relationships with all management and staff

· Recognizes Associates and uses an “open door policy” for good work and guest relations

· Meets or exceeds budget goals and objectives for the Housekeeping department

· Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Requirements

WORK ENVIRONMENT:

· Flexible work schedule

· Able to lift 25 lbs.

· Standing, sitting, walking, reaching and bending for extended periods of time