Housekeeping Supervisor

Description

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager

STATUS: Non-exempt

JOB SUMMARY

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.

QUALIFICATION STANDARDS

Education & Experience:

• •At least 2 to 3 years of progressive experience in a hotel or a related field required.
• •High School diploma or equivalent required.
• •College course work in related field helpful.
• •Previous supervisory responsibility preferred.

Physical requirements:

• •Long hours sometimes required.
• •Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• •Ability to stand during entire shift.

Mental requirements:

• •Must be able to convey information and ideas clearly.
• •Must be able to evaluate and select among alternative courses of action quickly and accurately.
• •Must work well in stressful, high pressure situations.
• •Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• •Must maintain composure and objectivity under pressure.
• •Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• •Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• •Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• •Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements

DUTIES & FUNCTIONS

Essential:

• •Approach all encounters with guests and employees in a friendly, service oriented manner.
• •Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• •Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• •Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• •Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• •In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• •Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
• •Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
• •Maintain key control system.
• •Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• •Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
• •Handle items for "Lost and Found" according to the standards.
• •Be familiar with all Avion Hospitality policies and House Rules.
• •Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Marginal:

• •Ensure the overall appearance, cleanliness and orderliness of staff.
• •Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• •Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• •Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• •Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• •Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• •Oversee proper and constructive training of Room Attendants.
• •Motivate, coach, and counsel staff as necessary.
• •Collect all keys and assignment sheets daily at the end of the shift.
• •Attend meetings as required by Management.
• •Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• •Monitor all V.I.P.'s, special guests and requests.
• •Perform any other duties as requested by Management.