Houseperson

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Lobby Attendant/ House Keeping will be responsible for cleaning and maintaining all interior and exterior public areas to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

What you have

High School diploma or higher

Previous hospitality experience preferred

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology e.g. tablets, iPads

What you’ll do

Acknowledge guest in all public spaces with a warm and friendly greeting

Distribute the necessary items to the assigned housekeepers

Assist with banquet function of the hotel to include set up of tables and chairs

Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels

Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards

Sweep and/or vacuum hallways daily

Clean inside the elevators and polish elevator tracks and landings

Maintain closets in order and keep par levels to standard

Keep stairwells and ice machine areas free from debris

Follow scheduled shifts and follow break and lunch requirements

Deep clean on rotational schedule

Assist Director of Rooms Operations with VIP arrivals

Assist in the restocking and reorganizing the housekeepers’ carts daily

Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas

Assist guest with any special's requests

Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.

Professional communication while using technology

Respect all guests, team members, and management by maintaining a positive, friendly attitude

Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name

Maintain guest confidentiality following all hotel procedures

Report any suspicious activity or unusual items in room

Report any irregular behavior from guests in public areas and/or in rooms

Ability to take initiative and handle assignments with limited supervision

Follow all hotel policies and procedures as outlined in the team member handbook

• •Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
• •Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Physical Demand

Ability to stand for extended periods of time

Ability to squat and bend

Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

Ability to lift / push / pull 50 lbs.

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.