HOUSING MANAGEMENT SPECIALIST I

Description

Starting Salary Range: $51,455 - $64,319 annually ($26.39 - $32.99 per hour), plus benefits

This position will remain open until filled with priority given to applications received by 5:00PM, Friday, November 13th 2026.

Position Status: Full Time, Non-Exempt, Union

Our Agency: Everett Housing Authority (EHA) is a diverse, innovative public agency located in Everett, WA, only minutes from the waterfront. At EHA, we are committed to more than just providing a roof over people's heads. We believe that our work extends to creating and fostering vibrant communities where the households that we serve can thrive. Those interested can expect:

• •A competitive salary
• •Accrue up to 12 days of paid vacation in your first year of employment
• •13 days of sick leave each year
• •13 paid holidays each year
• •A strong benefit package including robust health, dental, and life insurance as well as a pension plan (PERS).
• •Vision and long term disability Insurance
• •Tuition reimbursement
• •Employee Assistance Program
• •Wellness Program
• •Work that makes a difference!

SCOPE OF WORK:

Under general supervision performs a variety of duties pertaining to the day to day operations of Affordable Housing and Authority owned communities. Manages all functions of recertification and interims. Ensures program compliance, stays current with HUD and LIHTC regulations, Fair Housing, and state laws. Responsible to ensure files are ready for internal and external audits.

SCOPE OF WORK:

Under general supervision performs a variety of duties pertaining to the day-to-day operations of Affordable Housing and Authority Owned communities. Manages all functions of recertification and interims. Ensures program compliance, stays current with HUD and LIHTC regulations, Fair Housing, and state laws. Responsible for ensuring files are ready for internal and external audits.

Accountabilities and Distinguishing Features of the Classification:

This is an entry level position. Work is characterized by a variety of well-defined processes and procedures, which cover not only resident issues but also organizational matters relating to property management. Work is performed under the general supervision of a manager who is available to assist with matters outside the guidelines. This position typically consists of a limited volume of units, with the application of one or two closely related programs’ rules and regulations, i.e. LIHTC, PBRA and HOME.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Compliance:

• •Processes annual and interim review of tenant eligibility; prepares annual review packets; tracks and process for completion with residents; process income and asset verifications as required by program rules and regulations; reviews verifications and calculates annual rent; determines resident rent assessment and enters such in computer system;
• •Supports resident with Rent Café review process; serves as main contact for Rent Café questions, issues, and resident log in problems; resets passwords as requested;
• •Input information into computerized systems for information management, storage and retrieval; input and retrieves resident/applicant and owner/property information; input status and other changes;
• •Maintain files and records pertaining to applicants or residents; compile data from a variety of sources, databases and logs. Ensures files are ready and available for internal and external audits;
• •Performs peer audits of annual and interim recertifications; provides appropriate feedback regarding the file.
• •Responsible for retrieving income reports from HUD’s Enterprise Income Verification (EIV) system.

Occupancy:

• •Receives and reviews applications in computer system applicant portal; answers applicant questions; manages the waiting list; input information into computerized system for information management; input and retrieves applicant information;
• •Serves as point of contact for residents, applicants, and the general public; answers phones, greets applicants, residents, and visitors; explains process and procedures, answers questions, assists applicants with application process, listens and assists and/or refers residents based on concerns and problems;
• •Assist with marketing and outreach.

Lease Administration:

• •Assess and document complaints; initiate appropriate action and/or refer appropriately. Receive inquires and complaints, verification requests, perform research, and provide general information on services, programs, procedures, and regulations, or refer to appropriate person or department. Research and investigate possible fraud;
• •Respond to Reasonable Accommodation inquiries and requests while following EHA policy and procedures; initiate appropriate action or refer to appropriate person.
• •Assign and track tenant parking spaces; issue permits and monitor parking area for violations outlined in the property’s policies and procedures; document and log resident vehicle make, model, and license plate information.

Finance:

• •Process invoices for assigned properties which may include invoice coding or data entry into computerized system;
• •Timely preparation of HAP reports, rent roll balancing reports and submits for inter-departmental review;
• •Performs tenant accounting; makes adjustments to tenant accounts, rent changes, maintenance charges and late fees under the direction of a manager;
• •Collects rent checks and deposits to authorized bank account within 24 hours.
• •Responsible for all aspects of the Automatic Rent Payment System (ACH) including additions and cancellations of ACH payments. Posting ACH payments into computerized system within 24 hours of electronic transfer.
• •Monitoring delinquency reports and addressing credits and/or balances.

Maintenance:

• •Conduct housekeeping, yard, safety, and biennial inspections of housing units according to established policies and procedures; follow-up on lease violations, health and safety, building, grounds or yard checks;
• •Depending on location, may schedule and track annual building system maintenance;
• •Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor; follow all safety and health guidelines, practices, policies and procedures;
• •In conjunction with the Maintenance Specialist, update the Maintenance Binder with annual inspection results for general building systems, i.e. fire alarm testing, backflow monitoring, pull cord testing, elevator inspections, etc.
• •Monitors emergency pendant system for low battery alerts and reports the low battery to Maintenance.
• •Collect and update data for the entry control systems. Places work order for Maintenance Specialist to program call box.

Other Duties:

• •Collaborate on a regular basis with the Finance Department, Service Coordinators, Maintenance and Front Desk;
• •Facilitation of treatment plans under the EHA Bed Bug Protocol for bed bug infestations, which includes coordination of the Bed Bug Briefing and verifying staff (Maintenance, Resident Services, Property Management) have completed all items on the bed bug treatment checklist;
• •Attends meetings as assigned and take minutes or notes as necessary;
• •Purchases office supplies in accordance with Agency policy and coordinates purchases of other supplies to ensure order control and proper submittal of bills;
• •Completes and sends information requests on behalf of residents, such as DSHS benefits or landlord statements;
• •Ensures emergency pendant monitoring company is updated with any new or changed tenant name or phone number;
• •Assists other staff as assigned or requested;
• •Performs related work as required.

Requirements

KNOWLEDGE AND SKILL REQUIREMENTS:

• •Knowledge of modern office practices and procedures;
• •Effective verbal and written co